I called Rikon to tell them about my bad bandsaw motor and they had me check
out a few connections first. I called them back to let them know the
problem was still there and they are sending me a NEW motor.
I asked if they wanted me to send them the old motor back and they said
"Nah, just use it for parts."
I almost crapped myself. That to me is excellent customer service! Lets
hope I can get the new motor on!
You always here people bitch about bad customer service, I just thought I
would share my experience with some AWESOME customer service!
The sad part in this story is that there is conditioning to view this
as excellent customer service. The company sold a saw with a defective
motor. Sending you a new motor that you have to install is absolute
minimum required service, not excellent.
When I had a casting defect in the sliding table on my jet tablesaw,
the company sent a tech and factory rep to my house, inspected, and
paid for delivery and assembly of a complete new table saw. I did not
have to lift a finger.
Sadly, I also agree with this. Still, it's nice that they didn't give
him a ration of crap and make him ship the motor back at his expense.
Purchase a new, old stock PC 690 router kit with the fixed and plunge
base. The first time I went to put the router in the plunge base, it
would not fit. The router had never been spun up, the plunge base never
used, not marred, bent, etc. Out of round sufficient to screw up the
works. Took the whole kit and kaboodle to the nearest PC/Delta service
center and was told by the manager there, "It's (the base) bent. No
receipt? Buy a replacement. Want just the bent part or the whole
thing." Nah, since you're blind and can't see that this is how it
shipped, just give me the housing, I'll assemble it better than your
trained monkeys and keep it as a reminder of the last PC tool I'll ever buy.
Have to agree with service above and beyond with JET/WMH. Trying to get
a blade guard and anti-kickback unit for a vintage JCS-10 that I
purchased used with the items missing, I spoke with a VERY nice young
lady at their national parts/tech center. We finally figured out
exactly what was needed, put together the order, etc. Once it arrived
it turned out that not only did they send out the wrong blade guard,
they sent out the wrong arbor. I called back, spoke with the same lady
who straightened the matter out in a day, called me back and told me to
keep the wrong parts for whatever use I might have for them and that she
was sending out all the CORRECT parts that I ordered by FEDEX. Oh,
yeah, she also told me she was issuing a credit on my credit card and,
as a result, the parts were totally gratis. Will I buy/recommend Jet
again? Damn straight.
Similar story here. My Jet jointer arrived with a dented capacitor
cover due to rough handling. I called Jet asking for a new cover and
they sent a whole new motor! Guess they (or their lawyers) didn't
trust me to make the replacement :-).
Heh, my capacitor cover is dented too, but it's because I knocked the
riser block off the frame while pushing it around during assembly.
Shame on me, but I won't ask for a new cover. I leave it there and use
it to remind myself how careless I can be.
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