What, in what you quoted, says anything about being pissed off at Home
Depot, other than the topic. You need to learn how to read before you
reply. You also need to learn how to bottom post.
Sheesh, some people don't have any brains at all.
I quit a few years back fairly easily even though I am around smokers
a lot. I was going along great until a couple months ago when I got a
new cell phone. It is fairly small and light so I took to sticking it
in my shirt pocket. I couldn't quite figure out why I started feeling
the "urge" every once in a while until once when driving I did the old
habitual touch of the pocket that often proceeded getting out a smoke.
I then realized that the weight in the shirt pocket was bringing back
On Sat, 14 May 2005 07:27:46 -0400, the inscrutable "Mike Marlow"
Ditto, but I'm DAMNED glad I quit both. My smoking (2 packs/day, 100s)
ended just about 3 years after my sobriety began. I'm much healthier
and happier now.
P.S: Is OUR room ready yet? ;)
We're born hungry, wet, 'n naked, and it gets worse from there.
- http://diversify.com Website Application Programming -
No, garbage is not OK. It may have been just fine at the factory and been
damaged in transit or droipped in the store. I don't know and neither does
anyone else. Could have been rough seas on the way from China.
Since the policy is 90 days, they should accommodate you. A store as large
as HD just can't have people at the bottom end interpreting policy. It
could make one hell of a mess. I think tose rules are pretty much roles,
not just guidlines.
That is why I'd probably hire you as my contractor. When your company
reaches $100 million in sales, you'll have to rely more on the written
policy and interpretation of that policy by your underlings. I hope you can
still maintain the level of service.
I'm glad you did get a resolution though.
Did you know that Southwest Airlines, one of the VERY few airlines to be
making money these days, allows ANY customer-contact employee to "interpret"
company policy on the spot if required in order to satisfy a customer? They
only require their employees to use good judgement...their _own_ good
judgement. And those are some pretty low-paid employees...most probably
making less than HD employees.
And Southwest makes one shit-pot-full of money in the toughest industry
I agree with Robatoy...these aren't rules. In a well-run company, they are
So take it back to the store and remind them of their policy. If that
fails, their Canadian toll-free customer service number is on their web
For that matter, call them first and have them call the store.
You got an answer you didn't like at the store, after screwing up
yourself, then bitched there was no email address when you could have
picked up the phone and talked to somebody at corporate who may have
been able to set things right.
~ Stay Calm... Be Brave... Wait for the Signs ~
Never buy "nifty" tools.
Sorry, but no sympathy here.
B&D make crap. You know this.
They're a shop, not a rental place. Now in my book, '30 days and return
for "I don't like this"' is pretty generous anyway. But there's no other
way to know if the thing is any good, so I guess that's their cost
downside against the upside of having a self-service warehouse instead
of a shop with real staff.
But the rules are pretty plain. _30_days_. A whole month. You don't
need that long to work out if the thing is tolerably "fit for purpose",
you can do that in an afternoon. So for a returns policy that's already
pretty generous, you're just taking the piss here.
Of course - if the OP had bought one of the self-immolating "Firestorm"
drills from B&D, he'd have a point.
But who's arguing that the tool here isn't "of merchantable quality" (as
my local laws phrase it) ? The question is whether the buyer has an
entitlement to replace it simply because they don't like it (for
whatever reason) rather than arguing the stronger claim that the tool
is not at all merchantable.
Two weeks ago someone tried to give me three, brand new in the box,
"Firestorm" cordless drills, and two of BD's version of the cordless
multisaw, all still under plastic ... it raised some eyebrows when I said no
"The thing shuddered, and sounded like the bearings were spinning,
screaming and howling..."
The OP is arguing that the tool isn't of merchantable quality.
That's pretty much the definition of merchantability.
Home Depot and the other "boxes" must be doing something valuable to
have grown so big so fast. It takes customers to do so.
I personally love having a Lowes and Home Depot. They replaces the
local overpriced mediocre service hardware and lumber store.
I've returned numerous things to Home Depot and never ever had a
problem. I simply cannot identify with your experience.
Rob, I feel your pain. I am a firm believer in customer service. Yes,
I can understand that a-rule's-a-rule, but what happened to you was
really not good customer service. This is the sort of thing that leads
to the "buy another one and use the receipt to return the defective one
then return the second one for store credit" scam that we saw in an
My biggest frustration at HD is the lack of knowledge -- knowledge
about product, knowledge about application, knowledge about customer
In this case they didn't even give you correct information about the
policy. Did you take it up with the store manager or head office? You
might be more apt to get some 'discretionary judgement' at that level,
even if it does take up some of your valuable time.
And thanks for this lesson. I'll never make another purchase and let
it sit around in a box.
But would it be too much to expect that the employee assigned to a
particular department know something about the merchandise in that
As someone said before, "It ain't rocket science". I think it's more of a
"don't give a damn" attitude.
Having been a Sears employee (salesman, Tool manager, etc.) for 15
years and then being laid off because of corporate downsizing, I can
tell you this. The employees at the Big Boxes (sears included) don't
give a damn because the companies don't give a damn about them. It
all about the bottom line for the shareholders.
DET Luger "She was onto something, I think that's what got her killed
The Capt "You don't think it was the bullets?"
Yep ... and that "something" is selling "convenience" to the ever increasing
number of clueless.
The fact that you had to speaks volumes. But I am real glad for you
nonetheless. Around here, HD in particular, is the embodiment of everything
that is mediocre in today's building trades ... from the employees who run
the other way when they see a customer heading toward them, to the
nailgun-it-up-and-slap-some caulk-on-it types who pass themselves off as
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.