I'm much more aware of that now that I have seen their 'customer service
department' in action. (I wonder if it is staffed with ex fork-lift
I have an account there so I can send anybody to fetch stuff as the need
arises. They KNOW what I spent there over the last 3 years. It is
considerably less than a full building contractor, but it's enough.
A friend of mine supplies 5 HD stores with Corian. They make him jump
through hoops. Sometimes they are totally unreasonable. He cannot
template a job unless the cabinets are in. HD controls the sub who is
doing the installation of those cabinets. My friend's contract states
that he must deliver within 21 days after the order is confirmed.
Sometimes that leaves him 1 or 2 days to template, fabricate and install
a countertop. Sometimes he gets penalized for being late. Rules are
Anyway, good to hear you escaped injury. Not much give to forklifts.
They try to pull that same crap with their customers as well. Tried to
buy a full kitchen's worth of cabinets on a complete makeover. First
had to deal with their "cabinet counselor" or whatever, couldn't just
get anyone to take the order although I'd already measured, obtained
their stocking numbers, etc.
Okay, no biggie, I'm back the next night and lo and behold their
"cabinet counselor" is some 60+ little old lady who honestly was
clueless. Couldn't operate the computer used to generate the order so
we swapped places and I filled in the order myself. Asked her one
simple question about a double door cabinet detail that wasn't clear
from anything they had in the books, on the computer, etc. Said she'd
have to call the factory and get back to me. Okay, let's write this upd!
Oh, you can't just buy them like that. You have to have one of our
people come out and measure your kitchen.
Adios, HD A**holes! Enough!
Talked to my Corian guy who put me in touch with his cabinet jobber.
Ordered them by FAX and was good to go in about ten days. Price was
better than HD for the same product as well.
HD = 7-11 If you gotta have it right now and you know what you need
it's the place to go when nothing else is available. Otherwise...
APBHD! Any Place But Home Depot.
Had THAT gone down, rest assured the order would have been
wrong..OR..there would be 6" spacer to substitute for that 30" base
cabinet they were short of...so they gave you a 24" with a little spacer.
Seen it done. I shitteth thee not!
I used to template those HD jobs for my friend, but after a few..mmmm
sorry, bud..this dude is out of time.
Another favourite was Thunder Thursday. They delivered the cabinets on
Monday, partial install, done (sort of) on Thursday...the phone would
ring...... Cabinets are in, customer want a working kitchen by the
weekend or else. The frickin' Corian is just off the truck, NO time to
warm up to working temp... Friday morning first bit/blade hits the
material, go nuts...4 guys on the job...okay...who has the cooktop and
the sink? Can't continue without the cooktop or the sink.
Ohhhhhhhhh Home Depot doesn't have them yet????
While you're up, grab me a cold one too, will ya?
Sure...I laugh now....
On Tue, 10 May 2005 23:51:28 -0400, the inscrutable Robatoy
Then why continue to rant so hard? If you're done, you're done. Hold
onto that vinegar and it'll eat a hole in your stomach. Repairs for
that are a helluva lot higher than the cost of a B&D sandah, sir.
Your outfit or you, personally? How do they know you? Does the manager
know you personally, or do you just do a lot of business there and a
couple of the checkers know you by sight? Do you do a lot of warranty
returns, custom fabrications/orders?
P.S: A man who "drops that kind of money" there usually doesn't buy
from the B&D line.
Have you truly taken responsibility for it? (If so, why the whine?)
You should thank them for teaching you an inexpensive lesson. Once
purchased, every tool or item should be inspected immediately and/or
used to verify its function/color/texture/usability. Please DAMHIKT.
OK, so they screwed up on the warranty period. Send a letter off and
let it go. Your health is worth far more than a vendor's inattention.
In July, I'll have 20 years of sobriety. I've found that I can get
through the largest of calamaties unscathed, but it's the little
things like this which cause me the most amount of frustration and
are the hardest to deal with. Weird, ain't it? I've learned (for the
most part) to accept it and move on, and I hope you can, too.
Thanks for the reminder this morning; my daily lesson.
CAUTION: Driver Legally B l o n d (e)
http://www.diversify.com Web Database Development
I rant because I don't hold on to vinegar... I vent. Vinegar free here.
It's very hard to become known 'personally' when staff turns over at the
rate theirs does. This must be their 10th 'manager' since they opened 3
years ago. You see, I haven't had time to be 'hardened' by the onslaught
of the BBB's (Big Box Bastards)
LOL... ONE piece of B&D..seriously... I bought that particular sander
because it has a tiny front roller and I thought that for the occasional
time I need to sand out a stubborn blemish from the inside corner of a
solid surface countertop that it would do the job. (BTW, did I tell you
I fabricate solid surface?). I bought the frickin' thing because of a
feature, NOT because I thought B&D makes wonderful tools.
I have tainted myself..smudge marks all over my reputation as a quality
tool buyer... I'm sorry I touched it..but I had a need...the rest of it
is all a blank...dunno WHAT happened....hell, I feel like the guy who
drove the baby-sitter home and shouldn't have done what he did...
Buy ONE piece of B&D! The guilt! =o]
Will my Lamello, Feins, Festools, Milwaukees EVER let me touch them
So true. After I had to give up my nightly brandy(ies) with my dad
because my doctor put me on Naprosin for my OA, total sobriety ensued.
I'll get my satisfaction soon enough..and you're right...a cheap lesson
for me, but not for them. And it's knowing that they couldn't care
less...THAT is the part that irks me the most.
Out with the bad air...in with the good.
You're welcome, sir. I'm glad you got something positive out of it as
Actually, what appears as a significant amount of money from your
perspective is probably totally insignificant when looking at their
total volume...I ran into that opinion (and on occasion hold it myself
when not thinking of the big picture) when working w/ vendors in
previous life. Even significant expenditures can and do pale when
compared to actual sales volume of large retailers/vendors.
I recall once <many> years ago going into a car dealership w/ which I
had dealt for some time at a model year end thinking it would be
reasonable to expect them to want to move old models. When I asked a
member of the family who owned the dealership something on the order of
"Have anything you need to get rid of quickly?" his answer was "Yeah,
<all> of 'em!". Great lesson!!!
On Wed, 11 May 2005 10:09:26 -0400, the inscrutable Robatoy
Meanwhile, 437 lines of rant later..."Oh, no, I don't hold on to
things." Uh, huh. <giggle>
You're still learning. This is a good thing. I aspire to learn
something new every day. (Every once in awhile it works.)
Hey, I still have (and occasionally use) my 30+ y/o B&D tools. They
did the job they were purchased for and [insert Energizer theme here.]
With the exception of Crapsman, a tool's a tool. It's how you use it
that counts. (Verify that with your wife and mistresses.)
BTW, send pictures of the problems you have with solid counters. I
need something for which I can invent a solution.
Oh, man. I'll bet you regret that choice. I've gone with the baby
sitter option instead of a silly tool. <domg> OK, with that out
of the way, did you ever wonder why the bottom-of-the-line tool was
the only one who had that particular feature? Hmm, did the marketeers
see you coming, or what? ;)
I used Naprosyn after sliding off a sandal onto a rock once. I had
been unable to walk due to the pain, but 20 minutes after the first
Naprosyn, I was up and moving again. Excellent stuff for bone pain.
800mg of Motrin 4x/day hadn't TOUCHED it.
Good going on the sobriety. I have a Blue Bunny low-carb yogurt for
my bedtime snack, taken with a capsule of acidophilus. Yum!
That's the way 95% of businesses now do their business. In return, I
patronize them only when they're the cheapest or only game in town.
Oh, very good! Holding one's breath until one turns blue does
absolutely no good with these types.
=========================================================== Help Save the Endangered Plumb Bobs From Becoming Extinct!
http://www.diversify.com/stees.html Hilarious T-shirts online
*wiping away tears*
Gawd, how I wish I could share with you how funny that was...
Suffice it say that few men have lasted much longer than 3 months before
she breaks them. I have been fortunate to have been spared that
Commits most of those crimes herself..LOL.
On Thu, 12 May 2005 16:56:07 -0400, the inscrutable Odinn
Congrats, fellow old timer! I hope to survive to July 8th, my actual
We're born hungry, wet, 'n naked, and it gets worse from there.
- http://diversify.com Website Application Programming -
All right you guys - why don't you get a "room"... to (mis)use a popular
phrase. Congrats to both of you. June 30 makes 9 years for me. It's
really been a pretty easy 9 years all things considered. It was harder to
quit smoking than it was to quit drinking.
I quit smoking for 5 years, was around some friends who were smoking, I
lit one, had it half smoked before I realized what I had done. It was a
very quick eye opener as to how insidious the disease of addiction is.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.