Below is the text of an email I just sent to Comcast. Actually it's a little longer because I had to trim the Comcast one to 1500 characters. Apparently nobody has a complaint that should take longer than that!
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We have three pre-digital TVs. When the analog to digital conversion took place, we got 3 converter boxes from Comcast. One full capability one and two smaller less capable ones.
Yesterday we purchased a new TV to replace one of the ones with a small converter box. Since it has a digital tuner, I assumed I wouldn't need the converter, but I called Comcast to be sure.
I was told I still needed it to get any channels other than the networks. I said thank you, hung up, and thought about that.
Surely the signal coming through my cable was digital? So I called back again.
Different rep. This time I was told that all TVs made since 1975 were digital and that I would get a digital signal out of the cable. Oh, really.
So I hung up again, connected the new TV to the converter box, and told the TV to do a channel scan. As I suspected, it found one analog channel (the box) and no digital channels. Sigh.
One more try - yet another different rep. This young lady informed me that yes, it was an analog signal but I needed that because some of the stations were still broadcasting in analog. Oh, really? They're contravening federal regulations that required digital since sometime in
2009? I needed converter boxes back then because the stations were NOT changing? Bye.So now, as well as being quite irritated, I'm shaking my head in disbelief. Where do you get these people? Is their primary mission to say whatever they think will make the customer happy? Are they paid based on how much misleading information they can give?
When you get through answering those questions, please find a technician who can logically explain why I need a digital to analog converter box to receive digital signals on my digital TV. Thank you.
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I wonder if I'll get an intelligent answer this time?