There's been some bitching that things are slow in here.
That is perfect timing as I am full-up in production again after a
tedious healing of a hernia op.
Business is traditionally slow this time of year, but it gives me time
to get the promotional stuff done and to prepare the brown bags of
receipts for the annual trip to the accountants.
Also got a nice price increase from one of my solid surface suppliers
who does so much business, he doesn't need us anymore. (Berra,
Whilst enjoying a mug of coffee, (freshly ground in my burr-grinder
and sent through my BUNN) I took on the task of ripping into my
telecom supplier. I have waited for years to be able to tell Ma Bell
to go screw herself.
As my ISP, the speed has been dropping, dropping.. till I pick up the
phone and call the tech dept. I get to talk to Rashni Vindalousyshiat,
who promptly tells me it is all my fault, I have to disconnect
'ebreeteeengh' [sic] and start all over.
THIS time I told his supervisor he could take my 3 cell phones, my fax
line, my house line, my 2 internet connections and satellite dishes
and shove them up his ass. I can get all those services from my cable
company now... for less.
He promptly changed his tone and told me he'd have somebody contact me
who would make me happy again.
This is where it gets weird. My internet speed suddenly more than
Ergo: the sunsabiatches throttle people down till they complain? WTF?
I'm serious, he flipped a switch. I went from 122 kbps to 279 kbps in
a few minutes without touching a thing! I was getting that six months
ago, when I had to bitch at them then. THEN I thought that they maybe
had found a fault and fixed it.
You don't really notice the slowdown until you start downloading large
user manuals. etc.
I also notice Hitlary rearranging the deck chairs on her Titanic.
Have a nice day.
r-----> who burr-grinds his coffee beans in a 29 dollar refurbished
Cuisinart grinder. Just your basic Costco 100% columbian beans,
nothing fancy-schmancy, just awesome coffee. *gives Starbucks and
Timmy's the finger*
I have ATT and have had a few outages on DSL which is naturally my fault
untill they cannot help me make enough computer changes to work. Then thay
want to send out a technition to see what the problem is. Then they call
back 1 hour later and tell me that is their problem as they are workin on
the lines. I knew that, and only wanted to know how long it would take.
That person gave me an 1800 number to by pass Hadji and his relatives to get
to some one that knows what is going on.
> As my ISP, the speed has been dropping, dropping.. till I pick up
I try not to be prejudiced, every has to drink from the trough, but
when I go to tech support and get a dot head, especially a female dot
head, I usually end up saying, "I'm sorry it is my fault, but I can
not understand you, may I speak to your supervisor?"
After about 3-5 of these exchanges, usually get somebody who I can
When it comes to helping me, they are often as useless as breasts on a
boar hog, but at least I can understand them.
SFWIW, US companies are starting to bring customer service and tech
service back to the US using people operating from their homes rather
than a centralized call center.
Proving to be more cost effective.
Ain't it funny how great an idea that is? Bringing support on-shore, I
mean. Heck, we could even speak to English speaking people then! And
just think, a few toll free lines instead of trans-oceanic cable saves a
penny or so too! Huh!! Can't imagine them not reasizing that sooner;
as in, before the idiots even tried it! Gads, intelligent people can
sure be stupid.
If it weren't for coincidences,
life would be a lot more boring!
Yes, and that, more than the accents, is mostly responsible for the utter
garbled-ness of the communication attempts. I have had connections to
'helplines' from 3-com and HP that were just impossible to communicate through,
the distortion & hacking was so bad. I am actually quite used to dealing with
Indian accents and have no problem with them in 'Real Life'. But those VoIP
lines stink - many if not most of them.
firstname dot lastname at gmail fullstop com
Getting good help is tougher here than there, though. We're undereducated,
overaggressive and by necessity, higher-paid. Not to mention the obvious,
which is that there are a lot of people born and raised here who don't speak
I think the big factor is that the offshore places have raised their
prices to where most of the cost advantage has gone away. I will say
that I have dealt with some very good tech support people from India
(I think it was, anyway) and some very bad ones here in the U.S.
"We need to make a sacrifice to the gods, find me a young virgin... oh, and
bring something to kill"
Hey... I must have had the same guy (or his brother answer my phone
calls last time I had a problem with the SBC skin on Explorer.
Repeatedly, he told me "thank you so much. Prease krick da bruey so
we can futha investrigate."
"OK, I got the click part, but I don't know where to click the bruey".
"Thank you so much. Put a mowws pointa on him and krick."
Silence. I look intently for he bruey part of my "desstop".
"Where would the bruey be on the desktop?"
"Thank you so much. You using Mikrasof Window, yes?"
"You have Sprorer, yes?"
"Thank you so much. Krick onna bruey"
I don't want to hang up. It has taken 20 minutes to get to "tech
support". I search intently, but still nothing. Then, in a moment of
inspiration I asked -
"Are you saying "click on the blue 'e' ?"
"Yes. Thank you so much. Prease krick to staht program."
I knew when I was beaten. I hung up. My life isn't long enough for
that. However, I did get my problem solved.
I switched to Firefox.
I am afraid that is all there is to it, withing limitations. I went
form 300 kbps to 600 kbps when I called and bitched to ATT/DSL about
my bill. They had a "special on" that gave me double the speed for
the same price, and when I bit, they had it switched to the higher
speed in 72 hours from the call.
R------> who ROASTS his own beans from greens by hand, grinds his drip
in a Capresso milled burr (not pressed, stamped or cast burrs)
grinder, and his occasional 'spresso in a La Pavoni Zip. And yes,
with a little practice, I can pull a 27 second shot with a thick amber
crema. But what a pain in the ass... I am too lazy. After
drinking my fill of espresso, there just isn't enough coffee there to
make me happy, so it is drip for me.
But you know, I have been in Costco, and they almost got me to bite in
a membership when they installed a giant roaster there at the store.
They vent the roasting fumes out of the store as they aren't very good
smelling. I am used to it, but some find it offensive. Kind of like
burning green wood.
When properly roasted, the bean outgas for some time - that's the
great coffee smell. I almost bought the membership as I was
"hipmotized" when I went in there and they had just put out a large
batch of beans to cool, and it smelled like Heaven in that store. The
coffee was good, too. And the bastards gave out free samples.
Hey... it is slow around here, isn't it?
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