OT How useless is tech support these days..

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I just got off the phone with an idiot at my old ISP. I still keep an email account there, and my newsgroup.
I noticed I have not been getting emails lately since the 17th. tbird says downloading 1 of 255 followed by no emails to download.
I asked tech support if anything changed. They tell me NO, that its tbird delete my account and add it back. I refuse.
I said are you sure nothing has changed. Yes nothing has changed. Well there's an email from the 11th from you guys saying you are moving email from one server to another and that there will be sporadic outages to individual accounts. Response yes but that should not affect you, you should be fine once that is done.
Well I am not fine... Well then it's TBIRD.
I go into their web mail interface and delete the first email.. Now I can download emails.
HOW FUCKING STUPID these idiots are.
This is the second issue in a month. My current ISP also made changes 3 months ago. I never was notified. They changed the ports and mail server.
They said the old ones should still work... but guess what... it didn't. But the first thing they tell you is that there are no changes. Well there was... and obviously the change they made to remove the old servers that day caused an outage. Because until that day I was still coming in under the old servers and was fine.
--
Jeff

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On 4/28/2014 10:37 AM, woodchucker wrote:

What do you expect in the "Information Age", when twenty something numbnuts are unarguably in charge of serving up "information"?
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third world company where english is not their primary language, and the rest are american computer-game wizards who THINK they are IT specialists.
I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - .
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snipped-for-privacy@snyder.on.ca wrote in

HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude.
I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless Bastard" for a *reason*.
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"Doug Miller" wrote:

I refused to even consider HP for anything except printers based on prior experience.
Bought a printer/scanner/copy device and had problems that HP promptly addressed or at least they tried.
After sending out 5-6 rebuilds as an in warranty replacement, none of which worked, they finally sent out a new unit.
Problem solved.
Would buy another printer/scanner/copy device, but never a puter.
Lew
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On 4/28/2014 8:57 PM, Lew Hodgett wrote:

printers. Office printers yes, but home printers... no. Their drivers suck.
I like the cannon series they have been good, separate color ink wells (first to do it).
I had bought my son an HP years ago. Nothing but problems with the drivers. They prevented shutdown. Paper was an issue. They had a template for their own printer for something. Using it prevented printing to the printer.
--
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On 4/28/2014 7:57 PM, Lew Hodgett wrote:

I guess living in California you have learned to be patient. I would pitch the POS and go with another brand. My absolute last HP printer, that I paid in excess of $400, was trouble from the word go and the moment that it went out of warranty there was no repairs from HP to be had. They did not even want to give an estimate for repairs.
So figure that once out of warranty you buy another if it breaks.
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On Tue, 29 Apr 2014 00:33:34 +0000 (UTC), Doug Miller

years ago -but I have not had good experience with ANY of their other products. The support on the printers is something approaching average - certainly not exemplary, but at least reasonable The scanner support was incompetent.
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On Tue, 29 Apr 2014 00:33:34 +0000 (UTC), Doug Miller

I bought my last HP product (printer) six years ago. It's a great printer but the software is bloated crap. My next one is most likely going to be a Brother.
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On 4/28/2014 10:14 PM, snipped-for-privacy@attt.bizz wrote:

I've owned a bunch of HP's and never had a problem with them. Owned a Brother and was quite pleased with it. Have a Canon at the lake house that is eight years old and still going strong. Have two Lexmark's and will never own another, even if it were the last printer on earth ... the only printer I've ever owned that I may well take to the range and put a couple of rounds through it just to make damn sure it doesn't come back to life.
Funny how experiences differ.
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On 04/29/2014 06:17 AM, Swingman wrote:

work fine. Having said that, they are both on my linux server and scanning and printing are no problem over the home network.
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On 4/28/2014 11:14 PM, snipped-for-privacy@attt.bizz wrote:

crap. The drivers seem to "disappear". Especially bad with a wireless network connection. It's visible and accessible on the network - just will not print or scan. A wired connection works somewhat better. Sometimes works fine for a month. Sometimes requires re-installation for every use. Sometimes scanning multiple pages is fine, other times the scanner gets "busy" and we cannot recover without rebooting both PC and printer. HP's support forum shows the same problems going back seven years with no resolutions.
Canon's Pixma series is looking pretty good.
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On 4/29/2014 11:21 AM, Larry Kraus wrote:

I've had the Pixma MX850 for years now. It's been great. No complaints. Even when I updated to win7 I was able to get drivers from Cannon.
I only wish that the scanners would autofeed small things like receipts. You only have so much glass for the flat scanner, so long receipts would be nice to autofeed which go until the end. They are too narrow. That's a request for a feature, not a complaint.
I keep all my more important reciepts on the computer now. Very handy.
--
Jeff

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On 4/28/2014 7:33 PM, Doug Miller wrote:

I bought my last HP printer about 6 years ago, and it is long gone.
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Leon wrote:

My LaserJet HP-1022 has been Far More *economical* than its HP-ink jet predecessor. A $30-40 generic toner cartridge lasts me more than 2 years. No, it doesn't do color--and I can live with that.
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On 4/28/2014 11:50 PM, Bill wrote:

I am thinking Laser next time but anything but HP, I'm done with their attitude. I do need color though.
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You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all.
I have used the HP laserjets for many years and they have held up well and were very economical. But now I need color. And the color laser printers do not have the quality of the inkjets and are really expensive to feed.
I have gone out and looked at some inkjets and almost anything out there, even pricy office models, have some cheap flimsy parts on them. I saw a couple HP's that were "highly recommended" that had paper trays that were made from such flimsy materials that they would fall apart by the time you loaded paper in it a few times.
I don't do that much printing any more. I won't need that much paper or ink. So I am not concerned bout the price of consumables. I won't buy bottom of the line. But I won't pay for a big business model that is too big and expensive.
And we also have the "all in one" multi purpose printer. Do people really need to copy, fax and scan too?
I am not sure what I am going to do. Looking on Amazon and other sites, every printer I was considering got a 30% fail rating. That is scary. And the other strategy I kept reading about is to get an "extended warranty". Some of those things would actually double the price of the printer. If I paid twice as much for a printer, would it last longer?
If I had the room, I would keep my old, trusty laserjet. But I need to move on and get something that will serve my needs now. And it seems that most of the choices out there are a real crap shoot. I am figuring about $150 to $200 range.
I will be happy to read any suggestions that you guys have. I need to this soon. I am pretty sure that I want it to be networkable and wireless. Reasonable print quality, etc. A color inkjet that will not fall apart from occasional use. Maybe I should consult a psychic. :-(
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On 4/29/2014 8:55 AM, Lee Michaels wrote:

Don't let plastic scare you, My last HP was loaded with steel inside and the scanner locked up.
One of the trends that I see and looking at the refill sections at the store is the vast number of different cartridges that HP uses. They tend to go obsolete and or HP changes stiles continuously. Why are they constantly changing ink cartridges, you might ask yourself. I fear the reason is to make you upgrade as different cartridges are phased out.

Any more it is hard to get just a printer/scanner W/O FAX. The copier is a wonderful function along side the scanner.

I have never ever had an issue with Panasonic, if you can find one or Canon. I hear nothing but good about Brother and that may be my next brand or Canon again.
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Leon wrote:

I think the reason is they are striving stay a step a head of the companies who would sell generic ink cartridges. I think (know) they are even putting microchips in some of them now so they "expire" after a certain amount of time. HP knows that the profit is in the "ink" not the printer. I think the consumer is smart to bear that in mind too (only in reverse).
Bill

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On 4/29/2014 5:51 PM, Bill wrote:

cartridge. I think the planned obsolesce is more likely the situation.
While the profit is certainly in the ink, changing designs of cartridges still makes for ink sales on top of more printer sales and additional ink sales as most every one looking to buy a new printer has spare cartridges that will never be used.
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