I heard somewhere recently that it may not be long before
our entire dairy industry in the US is gone and all our milk
and milk products will come from overseas. I forget where
it was and all the details behind it.
Last I heard it was pretty much illegal to import milk products into the US and
most states have a minimum allowable price on milk products (set by regional
government agencies) so that even if imports were legal they could not
undersell US producers. The school district for which I am business manager
buys a LOT of milk. We once had a supply contract from a Dairy for milk and
juice products. The milk was at the required minimum price (as were all other
bids) and the company won the bid by its lower juice prices. A competitor
complained to the Milk Marketing Board (yes, there really is such a government
regulatory agency) who investigated and declared that the company was illegally
selling the juice below cost in order to get the lucrative & highly profitable
milk contract. The government voided our contract, fined the offending supplier
and made us pay higher prices for our juice.
You know you are living in a Socialist country when there are Government
mandated and legally enforcable MINIMUM prices one can charge for their
products. I do not fear the demise of the US dairy industry - they have true
I believe they (the borgs) are the ones who created the need. Exclusive
purchasing rights and other dealings that their money can buy make it
impossible for the mom&pop's to exist. Cut off the enemy's supply line
and he will die. Then there is no choice but to deal with the new
regime on their terms.
At some point in time, I hope, folks will once again be responsible for
their own actions. They'll no longer be able to blame their lot in life
on somebody or something else. It's come to the point that every
set-back or failure is not in the hands of the individual, it's somebody
else's fault. I'm so fed up with the "Look at me...I'm a victim and need
special treatment" craze that's sweeping the nation. What a slap in the
face that is to every living creature that has worked their own way
through their own crisis.
We all make mistakes. Most of us learn from them. There's more
incentive to learn when you're held accountable. Excuses just pass the
accountability on to someone else.
That said, I refuse to be a victim when forced to go to the borg. I
don't expect the folks there to do much more than take my money and help
me load the big stuff. Sometimes you gotta raise a little stink to make
even that happen.
Larry G. Laminger
well I hope you aren't insinuating that compassion is special treatment. In
my example the girl wasn't necessarily wearing a victim badge around her
neck to justify her lack of education....and as far as unpaid child support
goes....that lot in life is almost exclusively placed on the woman
Believe it or not, you can provide good customer service at any age.
<G> We've got two EXCELLENT 20 year olds in the bike shop They're
rare, but they do exist..
I think the atmosphere of a BORG eventually gets to all of their floor
employees. How many do you see smiling? How many avoid you as you
walk down the aisle towards them? More money isn't always the answer
either. Check out the HD web site employment info. Managers work a
minimum 55 hour week. I can't imagine spending 55 hours a week or
more in one of those places.
Imagine dealing all day long with Johnny or Jane DIY'er, demanding to
know why a Square-D breaker can't fit in a GE box? And they need to
know it RIGHT NOW, because they've got stuff to do! This is, of
course, while they carry they Dunk-a-chino in one hand and relay the
info via Nextel to their spouse? I can barely stand the customers in
BORGs, and I'm rarely there! <G>
And they probably have 10 or more years experience with
bicycles. I doubt your going to find a 20 year old with a
decade of experience in construction*, let alone one willing
to work for what the BORG pays.
Put them in a BORG setting and see how well they do.
I bet their excellence will quickly disappear.
* Or a 20 year old that even wants to do this kind of work,
that's why we have Mexicans.
You're completely missing the point.
There's a lot to bike sales, most of it involves parts and
accessories, not complete bikes. Manufacturers like Shimano are
constantly changing specs and the components of 3 years ago may not be
compatible with the latest and the greatest. These kids knew NOTHING
of these issues before we hired them, they're smart kids with good
personalities who happen to ride bikes.
What makes good customer service is the ability to greet and listen to
the customer, find out what they really need, and if you're not sure
you can help, get prompt assistance from someone else, and keep the
customer in the loop all along.
What I see in BORGs are the backsides of employees reversing direction
as I try to make eye contact with them. I do NOT expect a BORG
employee to know the NEC, building codes, stain / topcoat
compatibility, or how to paint a swirled ceiling without a drop cloth.
I DO expect them to tell me approximately where in the store the item
I'm looking for is located. Just like I don't ask the grocery clerk
how too make a good chillier. <G>
All I ask is that there's a few people on the floor to help me FIND an
item that I know what I want. I'm certainly not going to ask advice
from them. Just tell me where it is. I don't think that's asking
alot, since it was the same people that put the product on the shelves
in the first place.
That's not asking much. This ain't brain surgery.
They should know where it is. They work among this stuff 8 hours a
day. Even I know where to find most items at my local Borg, and in
the year I've lived in my house, I've probably spent 30 hours in the
You're trying to justify bad behavoir with more bad behavoir. I don't
Are you a borg worker? Sounds like it.
It is EXTREMELY irritating to ask someone in one of the Borg's "Where
can I find the plastic laminate/formica" and be told "What's that??
Never heard of it. I don't think they make it any more." from one of
those nice employees.
Took my business elsewhere (across the street) and bought the formica
off the shelf there
On 20 Jan 2004 05:51:10 -0800, email@example.com (Larry Bud)
I try very hard not to go to the borg. found myself there a while back
and needing to buy some forstner bits I thought I'd see what they had
and at what price. went to the tool corral and asked the tool guy for
a forstner bit. he took me over to the display of screwdriver insert
tips and said "which one was it you wanted?" I proceeded to try to
explain what it was that I was looking for. he seemed almost incapable
of comprehending what is a forstner bit. finally I found it myself.
when I showed it to the guy, he was completely surprised- he had
obviously never seen one before, had no idea which end of it goes in
the drill or why a person would want such a thing. I started to
explain to him, but stopped when I realized it would take all day to
get any information into his head. I got the price, which was
ridiculously high- for what they wanted for one low end chinese 1-1/2"
or so bit I bought a set elsewhere (of better quality, but still
the guy's incompetence as a tool salesman was astounding. he really
had no clue.
The most irritating thing is that folks like that really don't care
nor realize that they are lacking in knowledge. The went thru the 2hr
orientation to their area(s) and that is all they need or want to
know. Anything else - like learning about the products they sell - is
above and beyond the call of duty.
I HAVE found knowledgeable employees in both of the local Borgs
(located right across the street from each other), but the ignorant
ones far outweigh the knowledgeable ones.
Caveat Emptor never was so true as it is at a Borg
Walked out of the Orange BORG this weekend because I couldn't get an answer
to a simple question: "Is the plywood in this stack exterior grade?"
You couldn't decipher the markings on the stuff, and NO ONE could answer the
question ... that is, when I finally found someone who was actually willing
to make eye contact with a customer as they walked from one place to another
as if their life depended upon wherever it was they were headed.
Went to Lowe's, where the plywood was marked on both the bin AND the
Around here, Lowe's is cleaner, well lit, a much nicer atmosphere, and the
average employee's IQ is about 10 points higher ... but still a long way
from the family run hardware store down the street, but which doesn't carry
plywood, or the local lumberyard, which is not open on Saturday afternoons.
Apparently we sometimes we expect too much.
I doubt that most people running the registers at the local grocery behemoth
would know what cumin is let alone where it is. I wouldn't expect it any more
than for them to know details about the different chinese foods in the ethnic
section. I would hope they could tell me the aisle for spices or where the
ethnic food section is, but that is about all. Of course I could go to the
various speciality food stores, get better service, more knowledgeable staff,
and probably better product. The trade off would be much smaller selection,
higher prices and less convienience. Gee, seems to be the jist of the Borg vs
the family hardware store. You know the Borg, you know what to expect and you
still go. You must be getting what you went there for in the first place.
Sorry, but I do not see myself going to the baker, then the butcher, then the
vegitable market, then the drygoods store to complete my weekly grocery
shopping. I will go to the grocery behemoth. Thus the local family owned
butcher shops, bakery shops, vegatable markets, etc. are bound to disappear or
become even more of a nitche market provider - just like the local hardware
True, but I would not ask a cashier, I would ask a stock clerck. Same for
My point is that I expect any retailer to know his/her product line (what
they have and where to find it)..... even at a specialty store. I think
mega-store staff deserve a little slack (be it grocery or borg) as they
can't possibly be expected to know a whole store's product line really well.
It's just a matter of scale. I find that most clecks know their department
Yup, it's called market evolution. The internet is a factor too, alomost
forcing the nitche provider online to expand its base.
The thing is, if you want something a little bit (just a tad) beyond
the ho-hum everyday stuff, the selection is either not very good or
non-existant. Home Depot AND chain grocery stores.
e.g. Those ethinic grocery items you mention - much better to go to a
little mom-and-pop grocer, probably being run by folks from that very
country; not only are the prices cheaper on a lot of items, but the
selection of that specific cuisine's ingredients is much more
Heck, it's getting to the point that the grocers carry only run of the
mill items. Article I read just the other day said shelf space is
sold and if you don't want to play the game, your product gets the
On 21 Jan 2004 01:59:19 GMT, firstname.lastname@example.org (David Hall) wrote:
Chain grocery stores.
When Wife and I first moved to this Stump Town Ohio there
was an old Giant Eagle in a building from the late 50s or
early 60s. This Big Bird was privately owned. First time we
went there Wife and I wandered each isle , twice. It was
food heaven, the selection was phenomenal.
Then Corporate must have bought the owner out, Corporate
built a new Corporate store behind the Old Giant Eagle and
tore the old one down.
Most if not all people miss the old store. There is no
longer a community feel. There is no longer a real selection
of food or brands, unless your looking for wine in a beer
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