OT: Do you really expect quality service from the Borg?

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I heard somewhere recently that it may not be long before our entire dairy industry in the US is gone and all our milk and milk products will come from overseas. I forget where it was and all the details behind it.
Dennis Vogel

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Last I heard it was pretty much illegal to import milk products into the US and most states have a minimum allowable price on milk products (set by regional government agencies) so that even if imports were legal they could not undersell US producers. The school district for which I am business manager buys a LOT of milk. We once had a supply contract from a Dairy for milk and juice products. The milk was at the required minimum price (as were all other bids) and the company won the bid by its lower juice prices. A competitor complained to the Milk Marketing Board (yes, there really is such a government regulatory agency) who investigated and declared that the company was illegally selling the juice below cost in order to get the lucrative & highly profitable milk contract. The government voided our contract, fined the offending supplier and made us pay higher prices for our juice.
You know you are living in a Socialist country when there are Government mandated and legally enforcable MINIMUM prices one can charge for their products. I do not fear the demise of the US dairy industry - they have true political clout.
Dave Hall
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mel wrote:
<snip>

I believe they (the borgs) are the ones who created the need. Exclusive purchasing rights and other dealings that their money can buy make it impossible for the mom&pop's to exist. Cut off the enemy's supply line and he will die. Then there is no choice but to deal with the new regime on their terms.
<snip>

At some point in time, I hope, folks will once again be responsible for their own actions. They'll no longer be able to blame their lot in life on somebody or something else. It's come to the point that every set-back or failure is not in the hands of the individual, it's somebody else's fault. I'm so fed up with the "Look at me...I'm a victim and need special treatment" craze that's sweeping the nation. What a slap in the face that is to every living creature that has worked their own way through their own crisis.
We all make mistakes. Most of us learn from them. There's more incentive to learn when you're held accountable. Excuses just pass the accountability on to someone else.
That said, I refuse to be a victim when forced to go to the borg. I don't expect the folks there to do much more than take my money and help me load the big stuff. Sometimes you gotta raise a little stink to make even that happen.
--
Larry G. Laminger
http://woodworks.laminger.com
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well I hope you aren't insinuating that compassion is special treatment. In my example the girl wasn't necessarily wearing a victim badge around her neck to justify her lack of education....and as far as unpaid child support goes....that lot in life is almost exclusively placed on the woman
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But ultimately it is because of the consumers. The borgs are only doing it to satisfy our demands for ever lower prices. If no one went there there wouldn't be any borgs, would there?
Dennis Vogel
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mel wrote:

There are some pretty good people at Home Depot- not every employee, but they usually have a few retired/semi-retired types who are actually pretty decent.
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wrote:

Believe it or not, you can provide good customer service at any age. <G> We've got two EXCELLENT 20 year olds in the bike shop They're rare, but they do exist..
I think the atmosphere of a BORG eventually gets to all of their floor employees. How many do you see smiling? How many avoid you as you walk down the aisle towards them? More money isn't always the answer either. Check out the HD web site employment info. Managers work a minimum 55 hour week. I can't imagine spending 55 hours a week or more in one of those places.
Imagine dealing all day long with Johnny or Jane DIY'er, demanding to know why a Square-D breaker can't fit in a GE box? And they need to know it RIGHT NOW, because they've got stuff to do! This is, of course, while they carry they Dunk-a-chino in one hand and relay the info via Nextel to their spouse? I can barely stand the customers in BORGs, and I'm rarely there! <G>
Barry
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B a r r y B u r k e J r . wrote:

And they probably have 10 or more years experience with bicycles. I doubt your going to find a 20 year old with a decade of experience in construction*, let alone one willing to work for what the BORG pays.
Put them in a BORG setting and see how well they do.
I bet their excellence will quickly disappear.
* Or a 20 year old that even wants to do this kind of work, that's why we have Mexicans.
--
Mark

N.E. Ohio
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wrote:

You're completely missing the point.
There's a lot to bike sales, most of it involves parts and accessories, not complete bikes. Manufacturers like Shimano are constantly changing specs and the components of 3 years ago may not be compatible with the latest and the greatest. These kids knew NOTHING of these issues before we hired them, they're smart kids with good personalities who happen to ride bikes.
What makes good customer service is the ability to greet and listen to the customer, find out what they really need, and if you're not sure you can help, get prompt assistance from someone else, and keep the customer in the loop all along.
What I see in BORGs are the backsides of employees reversing direction as I try to make eye contact with them. I do NOT expect a BORG employee to know the NEC, building codes, stain / topcoat compatibility, or how to paint a swirled ceiling without a drop cloth. I DO expect them to tell me approximately where in the store the item I'm looking for is located. Just like I don't ask the grocery clerk how too make a good chillier. <G>
Barry
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All I ask is that there's a few people on the floor to help me FIND an item that I know what I want. I'm certainly not going to ask advice from them. Just tell me where it is. I don't think that's asking alot, since it was the same people that put the product on the shelves in the first place.

That's not asking much. This ain't brain surgery.

They should know where it is. They work among this stuff 8 hours a day. Even I know where to find most items at my local Borg, and in the year I've lived in my house, I've probably spent 30 hours in the store.

You're trying to justify bad behavoir with more bad behavoir. I don't accept that.
Are you a borg worker? Sounds like it.
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Larry
It is EXTREMELY irritating to ask someone in one of the Borg's "Where can I find the plastic laminate/formica" and be told "What's that?? Never heard of it. I don't think they make it any more." from one of those nice employees.
Took my business elsewhere (across the street) and bought the formica off the shelf there
John
On 20 Jan 2004 05:51:10 -0800, snipped-for-privacy@yahoo.com (Larry Bud) wrote:

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wrote:

I try very hard not to go to the borg. found myself there a while back and needing to buy some forstner bits I thought I'd see what they had and at what price. went to the tool corral and asked the tool guy for a forstner bit. he took me over to the display of screwdriver insert tips and said "which one was it you wanted?" I proceeded to try to explain what it was that I was looking for. he seemed almost incapable of comprehending what is a forstner bit. finally I found it myself. when I showed it to the guy, he was completely surprised- he had obviously never seen one before, had no idea which end of it goes in the drill or why a person would want such a thing. I started to explain to him, but stopped when I realized it would take all day to get any information into his head. I got the price, which was ridiculously high- for what they wanted for one low end chinese 1-1/2" or so bit I bought a set elsewhere (of better quality, but still import bits)
the guy's incompetence as a tool salesman was astounding. he really had no clue.
    Bridger
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Bridger
The most irritating thing is that folks like that really don't care nor realize that they are lacking in knowledge. The went thru the 2hr orientation to their area(s) and that is all they need or want to know. Anything else - like learning about the products they sell - is above and beyond the call of duty.
I HAVE found knowledgeable employees in both of the local Borgs (located right across the street from each other), but the ignorant ones far outweigh the knowledgeable ones.
Caveat Emptor never was so true as it is at a Borg
John

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"Bridger" wrote in message

Walked out of the Orange BORG this weekend because I couldn't get an answer to a simple question: "Is the plywood in this stack exterior grade?"
You couldn't decipher the markings on the stuff, and NO ONE could answer the question ... that is, when I finally found someone who was actually willing to make eye contact with a customer as they walked from one place to another as if their life depended upon wherever it was they were headed.
Went to Lowe's, where the plywood was marked on both the bin AND the plywood.
Around here, Lowe's is cleaner, well lit, a much nicer atmosphere, and the average employee's IQ is about 10 points higher ... but still a long way from the family run hardware store down the street, but which doesn't carry plywood, or the local lumberyard, which is not open on Saturday afternoons.
Apparently we sometimes we expect too much.
--
www.e-woodshop.net
Last update: 1/16/04
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So you held them to their public commitment via their advertising, and when they didn't meet it you took your business elsewhere.
Exactly right.
djb
--
There are no socks in my email address.

"Quando Omni Flunkus Moritati"
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Ditto. It's the same as a supermarket. I don't expect them to tell me how to make an enchilada.... Just tell me where to find the cumin. .... and that ought to scan correstly at the register.
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I doubt that most people running the registers at the local grocery behemoth would know what cumin is let alone where it is. I wouldn't expect it any more than for them to know details about the different chinese foods in the ethnic section. I would hope they could tell me the aisle for spices or where the ethnic food section is, but that is about all. Of course I could go to the various speciality food stores, get better service, more knowledgeable staff, and probably better product. The trade off would be much smaller selection, higher prices and less convienience. Gee, seems to be the jist of the Borg vs the family hardware store. You know the Borg, you know what to expect and you still go. You must be getting what you went there for in the first place. Sorry, but I do not see myself going to the baker, then the butcher, then the vegitable market, then the drygoods store to complete my weekly grocery shopping. I will go to the grocery behemoth. Thus the local family owned butcher shops, bakery shops, vegatable markets, etc. are bound to disappear or become even more of a nitche market provider - just like the local hardware stores.
Dave Hall
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to
behemoth
True, but I would not ask a cashier, I would ask a stock clerck. Same for the Borg.

vs
you
My point is that I expect any retailer to know his/her product line (what they have and where to find it)..... even at a specialty store. I think mega-store staff deserve a little slack (be it grocery or borg) as they can't possibly be expected to know a whole store's product line really well. It's just a matter of scale. I find that most clecks know their department pretty well.

the
disappear or

hardware
Yup, it's called market evolution. The internet is a factor too, alomost forcing the nitche provider online to expand its base.
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The thing is, if you want something a little bit (just a tad) beyond the ho-hum everyday stuff, the selection is either not very good or non-existant. Home Depot AND chain grocery stores.
e.g. Those ethinic grocery items you mention - much better to go to a little mom-and-pop grocer, probably being run by folks from that very country; not only are the prices cheaper on a lot of items, but the selection of that specific cuisine's ingredients is much more complete.
Heck, it's getting to the point that the grocers carry only run of the mill items. Article I read just the other day said shelf space is sold and if you don't want to play the game, your product gets the heave-ho.
Renata
On 21 Jan 2004 01:59:19 GMT, snipped-for-privacy@cs.com (David Hall) wrote:

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Renata wrote:

Chain grocery stores.
When Wife and I first moved to this Stump Town Ohio there was an old Giant Eagle in a building from the late 50s or early 60s. This Big Bird was privately owned. First time we went there Wife and I wandered each isle , twice. It was food heaven, the selection was phenomenal.
Then Corporate must have bought the owner out, Corporate built a new Corporate store behind the Old Giant Eagle and tore the old one down.
Most if not all people miss the old store. There is no longer a community feel. There is no longer a real selection of food or brands, unless your looking for wine in a beer drinking town.
--
Mark

N.E. Ohio
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