If so, could you please ping me on the back channel? I need to get in touch with someone at the Sun Herald. More than a dozen years back someone from that newspaper came up to our paper and taught us what Customer Satisfaction means. He had a tremendous effect on our business and we want to give something back to them given the current troubles.
I do have a query in to Knight-Ridder, but on the off chance...
If anyone knows John McFarlane from the Sun Herald, I'd be specifically looking to get in touch with him, as he was the guy.
I wasn't at the Western Producer when he came up (I've been there 11 years), but I was part of the customer satisfaction committee for many years, and know how much it meant to us. I have the Sun Herald's "customer bill of rights" on the wall of my office.
A long shot, I know...