My mortiser came from Griz via FedEx Express Ground as well, not FedEx
Ground, they're 2 different entities and Express is the trucking firm.
He had a liftgate on his bobtail truck and rolled it to my door on a
pneumatic wheeled hand truck. Good attitude, great service: the way
it should always be.
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There is Amazon Tool Crib, and there is Acme Electric, Tool Crib of the
North, DO NOT confuse the two!
Amazon bought Tool Crib's online/catalog portion of the business, other than
that they have nothing at all to do with each other!
Mention Amazon in a Acme store and you will get informed of that fact!
As for why the shipping went better one time over the other I have no idea,
but I have read posts of people's complaints for not getting the delivery
they requested from Amazon too.
I hope the first thing you do in such a situation is take note of the
"generic" freight company name and number, from the truck.
Next, I can imagine a conversation like this: "Fine. Keep it on your
truck and carry your happy ass back to the depot. Before you get there,
I'll have already informed Tool Crib and your boss that you refused to
deliver as they promised, but offered to give extra service for some
off-the-books cash money."
Best case, he unloads as expected. Worst case, he returns to his
warehouse, where he's greeted by an unhappy boss. Even if he doesn't
get fired on the spot, it's unlikely that he would be the next driver
to attempt delivery to you.
firstname.lastname@example.org (MSCHAEF.COM) wrote in message
I bought my Jet table saw and now just a couple of weeks ago a Delta
Jointer from Amazon and it was great. The shipping company was
excellent in both cases. They call you after your order to set up a
time for shipment, and in fact they were even willing to leave it on
my driveway if I would pin a release to my door. I was able to get
the day off and be home for it anyway. The shipping company was
within their 3 hour window both times.
I ordered a Delta 37-195 jointer from them back at Fathers day. Amazon
had it marked down to $479.00, then they offered $50.00 off any
purchase over $250.00, I then had a $20.00 gift certificate, and then
qualified for free shipping. Grand total $409.00 delivered to my door.
I could not touch it for this anywhere else. It did take 2 weeks to
arrive as it was shipped truck freight, and it came directly from
Delta. I have ordered other things from the tool crib, and have always
been very satisfied.
If a 'remote' vendor causes you grief, then consider a 'local' one. I have
purchased my 'big iron' (1) from local folks(2), so that they could deal
with the shipping issues, the quality issues, the repair issues and my
'tire-kicking' phase. I felt the price differences were worth it.(3) You
may feel differently.
You may also not have access to the variety of dealers within easy driving
distance that I do.
Are you considering anyone else besides Amazon?
(1) Delta, Jet and Performax items
(2) two local dealers
(3) factory sponsored sales, generally 10% off
I ordered a Jet SuperSaw from Amazon a couple of years ago. The price for
the saw (~$1200 saw w/ sliding table) was the same as the local woodworking
store but, unlike the local store, Amazon had free shipping and no sales tax
(5% in MA). Like others have posted, the product was delivered by FedEx
Heavy. FedEx called to schedule the delivery, arrived when they said they
would and the driver used a pallet lift to wheel the boxes into my garage.
I didn't have any coupons to reduce the saw price but I figure the free
shipping and sales tax was worth a couple of hundred dollars :-).
On Thu, 02 Dec 2004 09:39:02 -0600, email@example.com (MSCHAEF.COM)
Whenever you order a large or heavy item you need to find out the
specifics on how it will be delivered. Many trucks will not deliver
to a residential area and in that case you must pick it up at the
station. If the truck does deliver to your residential address, find
out how the item will be taken off the truck. I've ordered from
Amazon with no problems, but I have not ordered any heavy equipment
from them. In any event, it is a good idea to have two strong male
friends to help you get the equipment into your shop. A hand truck or
dolly is handy.
I purchased my unisaw locally; dealer loaded it on my truck, I had to carry
it home and unload it myself and pay 5% sales tax. I ordered my 8" jointer
and Amazon delivered it for free except I paid $25 for liftgate service.
Driver unloaded it and placed it inside my shop. and NO sales tax. I think
you'll find most local dealers won't give you any better service than
Amazon. I'm certain my unisaw dealer wouldn't do a thing if I had a problem
with it other than refer me to a service rep, same as Amazon. At least
Amazon delivers. And no sales tax.
I've bought a lot from them. Usually free delivery, no tax. The only
downside with something heavy is someone has to be around to accept
delivery. Don't think I ever had a bad experience with them.
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