I just got off the phone with the Jet tools Customer service dept. I
needed a belt for my 9x20 metal lathe. Their price was $27.95 for a v
belt that weighs 1/4 oz (that is what a pencil weighs). OK I am stupid
enough to buy this POS lathe, I have to pony up for the parts. Then
they told me that the shipping was a flat rate of $19.95 for parts
costing over $20.00. That's almost $48.00 for a v belt! I got a
supervisor on the line who told me the same old "I don't make the rules,
I just live by them" and then offered to do a one time special deal just
for me since I was so upset of only $9.95 shipping. I told her to tell
the bean counting MBA's upstairs to quit ripping people off and trying
to back door profits by jacking the shipping costs. I told her I just
sent a part across the US that weighs 28 times what the belt does for
$3.85 USPS Priority mail. I told her forget it, and told her I will
never buy another Jet tool. I called Grizzly and the CSR told me the
price was $25.00 for the belt (the 9x20 lathes are all the same). I got
an email from them last week that quoted the price at $20.00. They went
up YESTERDAY 25% on this part. I also told them no thanks. I looked at
my bookshelf and spotted the Enco catalog. Called them and got a price
of $14.xx for the belt and about $5.00 shipping. Done deal, ordered two
so I wouldn't have to do this again.
I hear about how Jet tools are a lot like Delta. Maybe, but their parts
are getting the same also, and that is not a good thing.
Jamie Norwood............cooling down as I am writing this.
These are special micro v belts only 5mm wide, I checked all the usual
suspects, MSC, Grainger, bearing houses, no luck. Special type belts
for this lathe (and other machine tools), not a regular auto belt.
*Somebody* must make a compatible belt - I doubt that JET and Grizzly make
Doug Miller (alphageek at milmac dot com)
Nobody ever left footprints in the sands of time by sitting on his butt.
And who wants to leave buttprints in the sands of time?
It's not who makes them, it's who sells them, they are hard to find. I
could have ordered one from a dealer and waited until he had enough Jet
parts to put in an order, but with the Internet, why bother. Jet
charges shipping based on the amount of the order, not on actual
shipping charge from UPS, or even by weight. I told her I could order a
%15.00 bowling ball (if they sold them) and it would be shipped to me
for half what the 1/4oz belt would cost, make that make sense to me, she
couldn't. She said they couldn't track USPS shipments, and it cost to
process the order. Blah, Blah, Blah. Just another ripoff.
Bob G. wrote:
I'm sure that's true. Enter an order into the system, track it through
shipping, mail a bill, receive the payment, match it up with the invoice in
the A/R dept, deposit the check, blah, blah, blah.
A lot of big companies handle this by just dropping some small item into an
envelope and giving you a freebie. Sometimes it's marked "engineering
sample" to get around stupid internal regs which prevent them from giving
away freebies. Chalk it up to good customer relations.
I you set up a small parts department properly, you can handle small orders
efficiently. Not free, but less than $50. If this is a common part for
replacement, they can be put into mailing envelopes in a bin ready to go.
Slap a label, affix the postage, and off it goes.
To operate a business it must make a profit in order to satisfy customers,
but if you go too far and lose sales, the losses are greater than the gains.
The OP will never buy a Jet tool so the profit on a lost sale of a bandsaw,
DC, whatever, far exceeds the loss on the belt sale.
FWIW, the minimum order for my company is $300.
$50 bucks to process an order? Who did they have working this place - a
Now I know that many other costs are factored in here - Social Security,
Workman's Comp, all taxes (federal, state, property taxes, etc.), but
that sounds ridiculous. How long a period of time did they figure it
took to process that order?
Greg O wrote:
Depends on the product. Many of our orders cost $100 to $300 to process as
shipment with billing of $200 to $7000. You can't speak in generalities.
Big mail order firms process hundreds, maybe thousands of orders a day while
Boeing may handle one. A big shipping day for us is 8 orders and it can
take four people most of the day to get them out the door.
Salesman places the order, enters into the computer. Order is picked,
shipped or loaded on one of their many delivery trucks. Driver drops off the
product, gets packing list signed. An order entry clerk confirms all was
shipped, and corrects the bill and back orders any products not shipped.
Another body prepares and sends out a bill, then at months end a statement.
I probably have missed a step or two, including the person that placed the
stock order to stock the warehouse shelve, the person that received the
product into the warehouse and put it on the shelve.
Do the math and every step adds a few seconds to several minutes to the
process. Before you know it you have an hour or more spent just doing work
caused from processing an order. Small orders are quick, large orders take
All the steps are caused one way or another from a customer's order.
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