email@example.com (Charlie Self) wrote in message
My first Unisaw arrived with a broken trunnion. It had a large block
of styrofoam lying in the bottom of the cabinet which was supposed to
have been wedged between the motor and the side of the cabinet. The
slats on the shipping pallet were also split where the saw was bolted
to it. It was obvious the crate had been mishandled, but obvious only
after I opened it. There was no external damage. When I unpacked my
second saw, they had obviously tried to correct the packaging problem.
They had put a large plastic bag in the cabinet and filled it with
expanding foam. The foam completely surrounded the motor. I spent at
least an hour using a keyhole saw to whittle it into pieces small
enough to remove from the cabinet. But my trunnion was intact. These
were both factory reconditioned Unisaws, and I expect it's simpler to
experiment with packaging methods with them since there are fewer of
them. I'm still happy with my purchase, especially since my dealer
(Redmond Machinery in Atlanta) gave me a couple of nice freebies
(Freud blade and Bies. splitter) to make up for the hassle.
" We should be careful to get out of an experience only the wisdom
that is in it - and stop there; lest we be like the cat that sits down
on a hot stove-lid. She will never sit down on a hot stove-lid
again---and that is well; but also she will never sit down on a cold
one anymore." - Mark Twain
firstname.lastname@example.org (Charlie Self) wrote in
Whatever it is, it is a customer problem.
Which has rapidly escalated to a marketing problem.
And if Delta were not for sale, maybe it wouldn't have become a problem to
Companies, and people, in business for the long run, try very hard not to
let these things happen, or to linger when they do.
Too bad all the wooddorkers are 'white, 65 and dying off', and 'there won't
ever be a market for any more Unisaws...' (tongue firmly in cheek...)
Good companies don't let these kinds of problems linger. Give Delta a
chance in the morning. We won't solve it here for them, or the OP,
Leon, we agree. To clarify what I was trying to say, it is the customer's
problem, but certainly not his fault. He is, unfortunately, involved in
the solving of the problem, at a time when he would hope to be having what
some marketers call "an excellent out of the box experience." Instead, he
has this community all upset over his problem, and upset with a company
which, at one time, was a standard on which woodworkers could rely.
I think that, were there an accepted alternative standard available, we, as
a community, would have migrated to it. But some things move slowly,
particularly when each of us pretty much has ONE (or fewer) experience with
a new cabinet saw. It's not exactly like a router, or something similar.
;-) I mean, how can you be a true Normite, and use a Powermatic saw?
(tongue FIRMLY in cheek.)
And we'd have to rename rec.norm!
You'd think that anyone at Delta, reading this thread, would sense the
depth of frustration involved, and that something positive would happen. To
let this go on so long isn't smart. Some folks in business management may
be b*st*rds, but STUPID b*st*rds just don't survive very long.
Actually, neither do greedy b*st*rds.....
Over on the ShopNotes forum there used to be a guy from
Delta's technical department who posted under the nom de
plume Delta 007. Recently Delta pulled the rug and told him
he could no longer post there under that name and that he
should keep his technical advice (advise in wreckspeak) to
his 9 to 5 side of life.
Take from this what you will.
On 16 May 2004 19:48:39 GMT, email@example.com (Charlie Self)
|Ed Pawlowski responds:
|>No, it is not a shipping problem. If you shipped 100 widgets and they all|>arrive broken, do you blame the carrier or the way it is packed? You step|>back and evaluate to problem and correct it. You either make the part|>stronger, mount it better, or cushion it more for handling.|>
|> It is a design problem. Saws get shipped. Components must be made strong|>enough to withstand handling during shipping and be packed accordingly.|
|I'd like to know a couple things before saying it's not a shipping problem: Has
|the packing for shipping changed recently,
With a sample size of one, I can't say.
|because this is, AFAIK, a fairly
|recent problem for Unisaws. The motor used to be pretty solidly bolted in one
|place, reducing stress on numerous parts. Is that still the case? I know on a
|lot of lighter--job site--saws with motors mounted, styrofoam blocks are used,
|wedged in to keep the motor from jerking around. Has Delta resorted to
|something similar for the Unisaw,
Yes. Mine arrived with a substantial block of styrofoam inside the
cabinet. Scared the hell out of me at frist when I tried cranking the
handles and the tilt hardly moved. I thought I had the dreaded broken
trunion until I opened the cover a found the styrofoam.
|which might be the cause of the breakage (the
|Unisaw 3 HP motor is a LOT heavier than the little motors used on the job site
|saws--hell, the whole saw doesn't weight what the motor does on the Unisaw)?
|Unisaws have never had major problems with trunnion breakage, IME, until
|recently. Is it possible the trunnion was re-engineered to a price point?
|Is it possible handling during shipping with some companies has gotten rougher?
|No saw should be expected to stand up to a 2-3 foot drop to a roadbed, or
|similar surface, but I've been told that that kind of thing does happen on
When the guys from the local Woodcraft delivered mine in the lift
gate-less PU, the tilt indicator was bright red and there was a hole
in the cardboard carton. I seriously doubt that Woodcraft did it.
Fortunately, nothing was damaged, although there are plenty of other
I don't think it is a company problem, nor is it a marketing problem. It is a
money problem. When we bought things like this from local dealers, we paid
more, but got things like service--something you can't get from the larger mail
Sure, they can be good guys, and send you replacement parts, but when you shell
out two large for a heavy saw, it's nice if they put it in place for you (after
testing it first). You save money when you order from Amazon, or Highland, or
wherever. You get (from Highland anyway), good tech support from knowledgable
people. You won't get any onsite service.
Goes with the territory. I always understand that things can arrive broken. Or
defective. I had that with my Delta DJ-15. This large behemoth comes, is not
tuned right, and the tech gives me info on the phone. Not when I need the info,
but when THEY call back. Then I have to sit there and perform major surgery on
a joiner. Never worked right, never could get even a Delta service center to
come. Their answer was bring it. HOW?
So I learned from there, and only dealt with dealers, or companies that come to
It might still be a shipping problem. If the packaging of the product is
different enough from other brands, then that's still shipping. There's good
ways and there's less beneficial ways to attach products to wooden palettes.
Even the way a palette is constructed could be responsible. Even if it is a
quality control problem, it must be a nagging concern for Delta.
If the manufacturer cannot build a container as good as the competitions
containers then it is a still considered the manufacturers fault.
For about 4 or 5 years now that I know of Delta has had this problem. I
would not for a moment blame the shipping company for a majority of the
problems. Delta should perhaps pack the product in a container that would
survive being shipped over seas like the competition does and this may solve
the problem. About a year ago Delta indicated that it was the manufacturing
process that was at fault. Maybe not, perhaps substandard packaging.
Well, I contacted Woodworker's Supply this morning and they are
shipping a new unisaw out. The broken one will be exchanged when the
new one arrives.
To anyone that has concerns about ordering from Woodworker's Supply,
they are top notch in my book. I left a message, and they promptly
called me back, and performed an exchange without a hassle.
I looked at getting a saw locally, but Woodworker's Supply had a new
customer 10% off sale, on top of no tax, no shipping charge and Unisaw
prices already below that of any local dealer. Despite the delay and
minor aggravation, it should be worth it.
Woodworker's Supply cutomer service folks said the Unisaws are shipped
with a 'tilt indicator' ....a small plastic mechanism which turns red
if the saw has been tipped. My saw did not have one, or it was
removed. I'll make sure the next saw has one.
A large foam wedge was placed under the motor for support during
transit. The foam was loose in the bottom of my saw. That should
have been my first clue to look for a broken trunnion.
Used to be, at least from the 30's up until the 70's, Delta
shipped the Unisaw with the motor in it's own carton. Later
they switched to shipping it with a bent metal bracket that
secured the motor through one of the table wing holes.
UA100, who regularly gets asked, "what are the significant
differences between the first Unisaws and the Unisaws sold
That's how my Griz came and am just now realizing that it not being broken
is something that I shouldn't take for granted. It arrived perfectly - much
like I'm sure it looked on the warehouse floor.
On 15 May 2004 18:30:50 -0700, firstname.lastname@example.org (cb) wrote:
No, I'm not the original poster, but I did reply on the thread that I
was awaiting delivery of a Unisaw.
It arrived Thursday the 20th, and the driver ran it right into my
gara^H^H^H shop with the pallet jack. There were a couple of minor
dings in the cardboard of one of the (five) boxes, but no evidence of
outright abuse, unintentional or otherwise.
Having heard of telltales on the container, I looked but found none.
To cut to the chase, assembly went smoothly and I was able to
manhandle the saw off the pallet and onto the mobile base (assembled
previously) single handed without incident.
There was a big block of styrofoam supporting the motor and once I got
the tilt wheel installed and cranked the arbor up, it slid out
revealing no broken parts.
Everything lined up nicely with the extension wing, the rails for the
Bies, etc. Well, the rest of the story is pretty much the same as
anyone else's with a brand new Unisaw, so I won't go any further.
Master Woodbutcher and seasoned termite
Shamelessly whoring my website since 1999
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