mlcswoodworking.com - Customer Service "Sorry we can't do that"

I saw their ad, thought the prices reasonable and asked to have a different make up for "the deal."
I need the Long (36") and the Short (24") of it below, So, I created my own combintion. What do you say, can we do business?
NO, they replied, we can't do that! Hooey
Subject: Special T-Track Set - Can you sell me this combination?
G Kit #9480 Includes 24" T-Track, featherboard, 2 knobs and 2 bolts. $20.95 H Kit #9481 Includes 24" T-Track, 2 hold down clamps, 2 knobs and 2 bolts. $20.95 I Kit #9482 Includes 24" T-Track, fence stop block, 2 knobs and 2 bolts. $20.95 Set #9479 Buy all three 24" kits and SAVE $12.90 $49.95 G Kit #9485 Includes 36" T-Track, featherboard, 2 knobs and 2 bolts. $23.95 H Kit #9486 Includes 36" T-Track, 2 hold down clamps, 2 knobs and 2 bolts. $23.95 I Kit #9487 Includes 36" T-Track, fence stop block, 2 knobs and 2 bolts. $23.95 Set #9484 Buy all three 36" kits and SAVE $12.90 $58.95
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I need the Long (36") and the Short (24") of it below, So, I created my own combintion. What do you say, can we do business?
G Kit #9480 Includes 24" T-Track, featherboard, 2 knobs and 2 bolts. $20.95 H Kit #9481 Includes 24" T-Track, 2 hold down clamps, 2 knobs and 2 bolts. $20.95 I Kit #9487 Includes 36" T-Track, fence stop block, 2 knobs and 2 bolts. $23.95 Set #???? Buy all three kits and SAVE $12.90 $52.95
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I have had good luck with MLCS. They make good bits that are fairly priced (some downright cheap) that are easily disposed of when they are dull. They may have changed of course, and that wouldn't surprise me. But I think what may be happening here is more of a packaging thing than a lack of willingness to take your money.
I have a guy here in town that buys the same bits from the same suppliers and sells them through his company. (If you buy 10,000 bits, you get to pick the color of paint on them!) He also buys fixture and jig hardware like you are looking at for his business and for resale to his customers.
Like most Chiwanese stuff, it comes prepackaged to the retailer, in some cases the custom skew barcoded on the packages. I am sure if MLCS, which is just a bulk bit mover, buys these packages of T track and knobs all ready to go, right off the boat.
You couldn't get the "special" if they had to open some boxes, take out parts and pieces of another to get you the exact pieces you wanted. At those prices I would feel safe in saying that they probably had a lot of boxes in the warehouse just waiting for a shipping label, boxes that were never opened stateside.
Just my guess. Been wrong about other things.
Robert
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I saw their ad, thought the prices reasonable and asked to have a different make up for "the deal."
I need the Long (36") and the Short (24") of it below, So, I created my own combintion. What do you say, can we do business?
NO, they replied, we can't do that! Hooey
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I haven't bought from MLSC since they told me it was normal for their quarter inch straight bits to cut 0.242 slots; but I doubt anyone would negotiate package deals. That sorta defeats the purpose of them.
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