Hi, My husband and I plan to put laminate floors in our house. I made some research and I had decided to go with WilsonArt Classic. However, when I went to a store to order it, the salesman told me they've had numerous problems with WilSonArt's warranty, so they no longer carry it. My questions are:
IMO, WilsonArt is one of the best. I've had some installed for close to 10 y ears now and never had a problem. Get some specifics from the dealer before turning the brand away. His opinion of "problems' may be that they will not fix customer screwups.
May want to try alt.home.repair
Usually if there is a problem with a product a search of the web and the news groups will indicate such. By my searches it does not appear that there is a problem. If the particular dealer had a warranty problem it may be an isolated case. Perhaps his installers were not following the manufacture's instructions (or more likely, his profit margins are higher on a competitor's brand).
Sounds like salesman BS. WilsonArt is excellent stuff. Shop elsewhere.
Dave
snipped-for-privacy@gmail.com wrote:
If there is ONE company which steps up to the plate to cover warranty, it is Wilsonart. Beyond the call of duty. I have seen them in action. I agree with David..salesman BULLcookies, shop elsewhere.
I am not saying this because I carry their products (Gibraltar, Earthstone and laminates), I carry their products because of their warranty policy.
Rob
Goin' with the crowd on this one. When I remodel a kitchen, entry or any other part of the house where they want laminate floors, my floor guy ONLY uses Wilsonart on my jobs.
Never even had any reason (knock on laminate) to have a warranty call from the factory guys.
Robert
They have, in my business, fixed obvious customer screw-ups.
That is the reason commonly used by most vendors that want to change brands that they sell. Telling the customer that they simply want to increase profit margins usually does not sway the customer to still buy from him when they learn that he no longer caries the brand that they want. Hearing that there are warranty problems raises doubt with the customer as you have witnessed first hand. Interesting that he did not mention that they had problems with the product.
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.