I just received in the mail a letter from Lee Valley regarding an incorrect
feeler gauge. I recently purchased a feeler gauge set along with some other
items for machine setup from LV. Apparently, there was a mix-up and some
.20" finger gauges were slipped in place of the .015" finger gauges.
Enclosed with the letter was a neatly wrapped replacement finger gauge. The
Our records indicate you have purchased one of these feeler gauges.
We recently, discovered that, in some sets, the finger marked .0.015" may
actually measure .020".lease find enclosed a replacement 0.015 finger, you
do not need to return the incorrect finger to us.We apologize for any
inconvenience this may have caused. Should you have any questions regarding
this product, please call our Customer Service department.
Lee Valley Tools LTD.
It just blows me away that you can still get great proactive service like
this today. I'm a LV Lifer from here on in.
Thanks Robin and the rest of the staff. I know its not easy keeping your
customers happy. But here is one happy customer !! I hope others read this
and realize there is a Nirvana in Customer Service.