<Sigh> With all the ways people can miscommunicate I don't understand why
they have to hand out paper forms and force the customer to guess. I'm sure
their point-of-sale system could easily identify a qualifying product and
then spit out a rebate form for submittal. Just seems a lot more efficient.
But that's part of it. By making it inconvenient, there is a certain
percentage of people who will not bother to mail in for the rebate,
another percentage who will forget until it is too late, yet another
fraction who will send in something incorrectly, and some who will send
in for the wrong things. This seems to be taken into account and used
to offset some amount of the sale price (IT vendors are notorious for
obscure terms and conditions and slow response times in returning
Funny, when I called the HD 800 number I was told the opposite! Any hand
tool in the tool corral was ok! The only exclusions were listed on the
If they exclude them, they are getting them back!
Per what was _published_ in the fine-print in the HD newspaper ad in Chicago
".... Offer includes all hardware department and electrical department
hand tools. Offer does not include power tools. Offer does not include
hand tools from lawn & garden, drywall, plumbing, and flooring
departments. Offer good from now through October 29, 2003. See store
for full details."
On Thu, 23 Oct 2003 10:55:13 GMT, B a r r y B u r k e J r .
I'd also like to point out that the rebate form states "Offer includes
all hardware dept. hand tools and electrical dept. Klein and Greenlee
A clamp is a hardware dept. hand tool according to the manager.
I kept copies of everything and an extra rebate form. If necessary,
the manager's card will be used as ammo to return the K's if the
fulfillment center does not honor my rebate. <G>
The clamps were not excluded on the form, the manager and a clerk informed
me that they were indeed included, I see both of these individuals every
time I go in, I put the clamps on a credit card, AND I have a secret weapon
who has set world records for returning items and getting full refunds
months, sometimes years, later (SWMBO).
In short, I've won bigger wars than this one with less ammo ... I am not
BTW, which TROLL started this one?
That's what they told me also. Of course now that I've read the fine
print I may have to return a couple of the clamps I purchased and trade
them for ones that still have UPC codes on them. Grrr...
A numeral would be more efficient than spelling out "ONE" in an email
addy, don't you think?
I already own a few Bessey's and a boatload of pipe clamps but I did
want some more of those Irwin Quick-Grip clamps so I picked up a
couple of every size. I find myself reaching for these clamps first
more and more. For holding something together before screwing it these
work great, also for testing/aligning big glue ups before throwing on
the stronger clamps for final glue up. Just like bar and pipe clamps,
ya can't have too many, and I'm thinking of getting some more before
this sale ends.
I have no doubts that these clamps are considered hand tools and will
qualify. Anytime you can get 40% off clamps, it's a good thing.
You won't notice the splinters in the ladder of success,
unless you are sliding down.
I also hit the HD today and spent $400.00 for K-Body clamps. Also
opened up a credit card account for 10% off on first card purchase.
Sooooooo it should have cost $200.00 with 10% off and $160.00
in gift cards. When I got home, I called the toll free no. on the form
and was told that I need two reciepts. So back tomorrow for a return
and repurchase. Hope this works.
I brought my receipt back to HD today and they gave me two receipts
for $200.00 each for the one at $400.00. (numbers are rounded for
clarity) Not any problems at all. BTW, the gift card order form must
be received by 11/15/03 . They added 10 days to the date on the form.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.