Grizzly Industrial

Gentlemen, Has anyone else out there ordered something from the Grizzly catalog, recieved it, then discovered the specs in the catalog did not correspond to what was on the actual machine? I ordered an oscillating drill press, catalog number H0626. The catalog stated minimum bit size of the chuck to be 1/8", so I also ordered a G8651 adaptor chuck in case I had to drill smaller holes (hoping that I would not get any wobble out of my Rube Goldberg set-up). The drill press arrived and guess what? The chuck easily handles bits down below 1/16". So the net is, I returned the Jacobs adaptor chuck (and had to pay 10% re-stocking fee because Customer Support says the adaptor was intended for use on a cordless screwdriver). The drill press is doing a good job for me, but I did have to make a heavier piece out of angle iron to replace the depth stop bracket (due to my thicknessing operation with a Wagner Safe-T Planer). Overall, it was worth the $200, for what it does for me. Take care. George
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There are numerous errors and omissions in the Grizzly catalog. Sometimes they specify a TEFC motor when the machine clearly does not have one. They used to state that their baby drill press had a crank operated table (I'm not sure if they corrected it). Their Bridgeport crank handle has a wrong thread size (which they full admitted to when I asked). The state their square column benchtop mill has a 3 phase motor. I am positive it is only single phase. These are just examples--there are plenty more.
In your case, you got something better than they specified.

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Maybe you just go lucky. It's possible that many will not handle bits smaller than stated. In this case I think it is just an error on the side of caution. If they said their chuck could handle bits as small as 1/16", they have an increased chance of returns/adjustments/repairs on those chucks that might not handle bits smaller than 1/8.
Wayne

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Dear Mr. Worth,
Thank you for your email dated September 10, 2004.
I apologize for your current situation. Unfortunately, your machine is outside of the 30-day period for returns and we would be unable to accept it back. Again, I apologize for any inconvenience this may have caused you.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Tara
Customer Service
Grizzly Industrial, Inc.
EN#745
-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Friday, September 10, 2004 11:07 PM To: CSR Subject: Fw: RMA# 135567
Okay. You win. I won't patronize Grizzly anymore. Fictitious specs on drill presses? Can I return the drill press? Thanks.
----- Original Message -----
From: Tech Support
To: 'George Worth'
Sent: Thursday, September 09, 2004 2:47 PM
Subject: RE: RMA# 135567
Dear Mr. Worth,
Thank you for your email dated September 8, 2004.
The G8651 is meant for a cordless screwdriver. The G8651 is used for starting holes and for light drilling using a cordless screwdriver. I have included the link to the 2004 catalog page that shows the G8651 and the description.
http://www.grizzly.com/catalog/2004/248.cfm?
I do apologize for the inconvenience.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Sincerely,
Terry
Technical Service
Grizzly Industrial, Inc.
EN#734
Grizzly Industrial, Inc. Email Disclaimer
The information contained in this email is considered accurate and reliable as of the date appearing above and is presented in good faith. However, the information contained herein is based upon information supplied by the Recipient or others, of which Grizzly Industrial, Inc. has no way of knowing its accuracy. And, because use conditions and applicable laws may differ from one location to another and may change with time, therefore Recipient is responsible for determining whether the information in this document is appropriate for Recipient's use. Since Grizzly Industrial Inc. has no control over how this information may ultimately be used, all warranties, conditions, representations, guarantees, and liability, express or implied are expressly disclaimed and Grizzly Industrial, Inc. assumes no obligation. Grizzly Industrial, Inc. or others give no warranty of merchantability, satisfaction, or fitness for a particular purpose. Customer acknowledges and agrees that the products and services being provided are not warranted to be error-free.
Confidentiality Notice. This e-mail transmission is for the exclusive and confidential use of the designated recipient(s) and any other distribution or use is not authorized and strictly prohibited. If you are not the designated recipient(s), you are hereby notified that any disclosure, copying, distribution or reliance upon the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please reply to sender, so that we can arrange for proper delivery and then delete the message. Thank you.
-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Wednesday, September 08, 2004 10:02 PM To: Tech Support Subject: Fw: RMA# 135567
Dear Tech Support guys,
Please read the emails below. Start at the bottom and read up. What do you think?! I think Tara made up a bogus response to my question...for whatever reason. Thanks for your response.
George
----- Original Message -----
From: George Worth
To: CSR
Sent: Wednesday, September 08, 2004 9:55 PM
Subject: Re: RMA# 135567
Tara,
This chuck would work in ANY chuck, cordless drill or otherwise, that is why I purchased it. I am a machinist. I know what type machine can use this adapter chuck. If the Grizzly catalog did not have fictitious information regarding the size of the chuck (pertaining to the drill press I purchased from Grizzly), I would not have bought the adapter (which I may add, I have never opened). Remember, in this age of internet news groups, web sites, etc, etc, everyone is a publisher. I think world will definitely side with me on this one. Ask one of your tech support guys if the drill press spec does or does not explicitly say 1/8" min bit size...and if they actually have a different chuck on them than that which is specified. Also ask if this adapter can only be used in a "cordless drill". Please let me know what they say. Thanks
George Worth
----- Original Message -----
From: CSR
To: 'George Worth'
Sent: Wednesday, September 08, 2004 12:39 PM
Subject: RE: RMA# 135567
Dear Mr. Worth,
Thank you for your email dated September 7, 2004.
I apologize for your current situation. After researching your situation, I discovered that the G8651 Keyed Chuck, that you purchased, is actually for a cordless drill, and not a drill press. Because of this, we will have to charge you the restocking fee. Again, I apologize for any inconvenience this may have caused you.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Tara
Customer Service
Grizzly Industrial, Inc.
EN#745
-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Tuesday, September 07, 2004 9:54 PM To: CSR Subject: RMA# 135567
Dear Grizzly,
I sent this package out today. This item is a drill chuck adaptor, which was to be used in the drill press I also purchased from you. The drill press specs (for H0626) said minimum bit size was 1/8" (and it still does!), but the chuck in the machine takes a bit MUCH smaller than that, so the adaptor chuck I bought was not needed. Do I have to pay a 10% restocking fee due to a catalog spec error? I don't think that should be so. What do you think? Thanks
George Worth

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I'd say that 10% of $12.95 is hardly worth fighting about (from either side) and I'd hesitate to write a half dozen emails about it.

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whats an "oscillating drill press"? Why would you want it to oscillate?
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I have to agree. If I found the min size to be 1/4" instead of the stated 1/8", then I would feel ripped off. But in this case you got more than you paid for.

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