Well, I have to give points to Grizzly for their Customer Service. On 12/29
I ordered the "President's Special" Dial Indicator set through Amazon.com.
It arrived last night via UPS a little after 5.
Everything was well packaged, but upon setting it up, I noticed a hairline
crack in the plastic "watch glass" covering the dial of the dial indicator.
There were also a couple of those moveable indicator arrows on the face of
the dial that were loose.
I don't think the defect was from shipping, it was one of those fissures
that hard plastic gets.... Nonetheless, I thought I'd send Grizzly CS a note
and did so last night at about 11... I asked them to send another Bezel
cover, if that's what you call it, and tell me how to attach the pointers,
as that wasn't clear. I really didn't want to go through the hassle of
returning the indicator as the defect didn't really affect its' use, but I
thought they should know there was a problem. The set up was only ~25$ to
my door, so...
Lo and behold, when I woke up this morning, I had an email send from Grizzly
BEFORE 7AM on a SATURDAY, no less.... apologizing for the defect. They're
going to send a whole new Dial Indicator assy to replace it and they don't
want the old one back.
I just got the new Grizzly catalog, and their quality seems to get better
every year. I may be in the market for a jointer and they have a spiral
cutter on their 6" unit that looks intriging. Last year they had big
planers with spiral cutters and now they're bringing it to their jointers.
If I were Delta CS, I'd be worried. This is EXACTLY how to handle a small
problem and gain customer and future customer good will and business.