I received a small order yesterday from Grizzly for a threaded insert to fit my Jet lathe. It was only $7.95, but the shipping and handling was for $8.20!
Well, the insert arrived. However, it was a left hand thread. Now to figure out who screwed up, me or them. Well, it was me. I never saw the (LH) in the part number when I placed the order.
I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the proper one mailed out to me ASAP at no charge to me. When I asked for instructions on sending the wrong one back she said not to bother, and that I should just keep it. It wasn¹t worth putting me through the expense for returning such a small item.I've always had good luck in dealing with Grizzly... this is just icing on the cake.
Joe
aka 10x