I have used my Fein almost weekly for eight years. It is now acting erratically. Anyone had experience with repairs on a Fein. I sent an email to Fein customer service and never got a reply. Great machine but lousy customer service.
THREE QUESTIONS;
1) Have you checked the brushes?2) Are you sure you contacted Fein/USA in Pittsburgh?
You are obviously out of warranty.
3) Why not check for a local authorized service center?Lew
Generally speaking, outside the computer industry "sending an email" is not generally the most effective way to get a response from a business. Did you use the form on their web site? Did you try a second time? Did you try the 800 number? Did you try the nearest repair center?
I will vouch for Fein in Canada. Those people are great. E-mails are often followed up by a phone-call.
Lew's suggestion to check the brushes is a good one.
Weekly for 8 years.... that's not too shabby if all you need is brushes.
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