Excalibur Tools/Merlin Splitter - gone?

The website for Excalibur Tools (makers of the merlin splitter) seems to be down for the last week or more. Are these guys still around?
It used to be http://www.excalibur-tools.com
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The domain-name registration is still valid.
The company they use for DNS (name to IP address resolution) has things all screwed up -- primary server is 'dead in the water' secondary server doesn't know it is authoritative for that domain tertiary server doesn't know about the domain _at_all_.
This results in a 'non-existat host/domain' error when you try to look up the IP address for www.excalibur-tools.com. And, without an IP address, obviously, you can't connect to the server.
I'm not terribly surprised. it's same incompetent bozos that my ISP has outsourced their news-server service to. (Oh boy do I have horror-stories about _that_.)
I'd recommend a phone call -- let them know the web-site is unreachable, and _has_ been for more than a week -- or however long it is you've been trying. Give them the 'gory details' I provided above -- if they need clarification, feel free to give 'em my email (taking out the 'hostxxx' part), or my phone -- (847) 570-7224.
Registrant:
Sommerville Design (EXCALIBUR-TOOLS-DOM) 940 Brock Rd Pickering, Ontario L1W2A1 CA
Domain Name: EXCALIBUR-TOOLS.COM
Administrative Contact, Technical Contact: Sommerville Design (38150958O) snipped-for-privacy@excalibur-tools.com 940 Brock Rd Pickering, Ontario L1W2A1 CA 905-831-4755 fax: 905-831-4756
Record expires on 30-Jan-2006. Record created on 30-Jan-2000. Bulk whois optout: Y Database last updated on 2-Aug-2004 20:47:15 EDT.
Domain servers in listed order:
NS1.MEGANAMESERVERS.COM 216.251.32.100 NS2.MEGANAMESERVERS.COM 216.251.32.101
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