A few months back, I bought an X5 bandsaw. Delta forgot to include
the top plate for the cabinet, base door, and a bunch of screws, so I
couldn't use the saw for almost a month.
Tonight, I started to assemble the DJ-20 I picked up last week. This
time, I'm missing the drive belt, belt guard, screws, and push blocks.
They're excellent tools, once you get the whole thing!
Maybe Ryobi will fix penny ante crap like this.
Sorry, only one.
I called Delta this morning. The first person I dealt with was a
b-aytch! She rudely cut me off and told me the serial number, which I
was reading directly from the machine, was incorrect, and not
possible. She said it was impossible for these parts to be missing,
and that I should take it up with Tools-Plus, who probably had my
parts. I then mentioned my X5 band saw that was missing the base top
plate, screws, and base door. Of course, Tools-Plus does not have my
parts, but suggested that I try again with a different Delta CSR (or
supervisor), and to contact them if I didn't get anywhere, and they
would pursue it via their Delta rep.
I called Delta back 15 minutes later, and the second person was
wonderful, took the info, asked me to fax the receipt to them, and
sent an order number and approximate ship date for the parts by return
fax. I should have everything next week.
TP shared a story where they recently sold a mid-line Delta band saw.
The customer started to assemble the saw, only to find that it DIDN'T
HAVE A MOTOR! <G> Delta customer service tried to say that the
customer stole the motor. Delta obviously has BIG problems, both at
the packing / assembly point, and in customer service.
I'm done with them, forever. I don't care if a tool wins the
highest awards and sells for half the price of it's competitors, the
only Delta products I'm buying in the future will be used. There are
plenty of other manufacturers of suitable woodworking gear out there.
Was it an 'Assembled in the US' model? I have heard bad stories about
the quality (or lack thereof) re shipments from Asia. Luckily, my Uni
had everything that was supposed to be there. Mark L.
B a r r y wrote:
An X5 band saw, and a DJ-20.
What's interesting is that the top of the DJ-20, the jointer itself,
is imported. The "optional" base, packed in a second box, is made in
the USA. All of the missing parts on the DJ-20 are supposed to be in
the base box. The long, OSB crate containing the jointer was fine.
Come to think of it, I've only had problems with American made tools.
All of my imported stuff from General, Bosch, Jet, etc... has been
Proud to be 'murican.
funny you should have such a poor experience with rudeness
of Delta's tech support. I've called them more than a few
times <g>, and have never been treated even REMOTELY rudely.
Could it have been YOUR demeanor, perhaps? Just
B a r r y wrote:
I would wonder the same thing.
However, _I_ know that the CSR didn't pack the box, so I don't call
them with an attitude. I usually have excellent experiences with
customer service depts., so I really don't think it's me.
Delta on the bandsaur.: missing parts, decent contact experience. It
took Delta a long time to deliver back ordered parts.
Lee Valley: box trashed by shipper (FedEx Ground) - perfect reship,
excellent customer service experience. The CSR was simply a gem.
XM radio: Double billed for setup, quickly cleared up, had a great
conversation with the CSR about Brian Leetch being traded to the
'Leafs from the Rangers.
Today with Delta: First rep - HORRIBLE, the second, a true
I have all the respect in the world for customer service folks. They
don't pack the box, they only get the backlash.
Keep this in mind Dave, I'm not done with Delta because some woman was
rude to me today. I'm done with Delta because the $2200 in tools I've
recently bought showed up incomplete and missing important parts that
make the tool completely unusable. Others here, and my local
dealers, tell of similar recent experiences. All three of my local
non-BORG Delta dealers have mentioned frequent mispacks on recently
that sucks that you've had such poor luck with your recent
tool purchases. The longest I've waited for parts was for
my Powermatic BS, which is one of my favorite tools BTW.
Being a new model, Powermatic didn't have much of anything
in stock to service it. The items I wanted weren't show
stoppers, so it was no big deal, but after 2 missed
deadlines for the riser kit I got hot under the collar.
Powermatic made me a deal I couldn't refuse. :) They are
GREAT! I hate to get specific with what they did for me,
lest everyone else here starts bombarding them with
requests, but let's just say they did the right thing and
reinforced my perception of them being a great outfit to
deal with. My Delta experiences have been more erratic, but
like I mentioned earlier, I was never treated rudely. The
issue I had with Delta revolved around a vibrating BS...
Like the saying goes, "you pays your money and you takes
your chances". Hope your luck improves, Barry. <g>
B a r r y wrote:
You know, personally, I would blame the store you purchased these tools at.
I purchased a Delta 12.5" planer and the store I purchased it from didn't
even give me the box for it! They supposedly only had that one in stock,
and I was missing everything. Delta had no problem providing me with
whatever I was missing. What I find more than anything now, is that stores
open up ALL the merchandise that comes in to their stores/warehouses,
empties out the contents, and decides what you are going to get and what
they are going to keep. I had a similar experience with a cordless phone I
purchased from another retailer. I didn't receive an English manual, but I
did receive a French one. Yah! I received a 3" phone cord that would allow
me to hook it DIRECT to the wall and mount it there. The phone was
"BRAND-NEW" but I found phone numbers already stored in the "personal
directory" as well as the call-display. Not to mention the "ink" that they
put on the phone for the different numbers/letters was rubbed off already.
I find this happens a lot lately, though. I purchased a futon and they
INCLUDED two (2) allen keys. Neither of which actually fits the bolts they
included to assemble the futon. But, what is really strange, the bolts are
neither metric NOR standard. It is like they are using "half" sizes or
something. I purchased a couple of security lights with motion detection,
which with in sealed cartons. Neither of the two lights had all the
hardware needed to install them. BOTH were missing the mounting bracket.
Infact, they must not have even TESTED the lights, because they stopped
working as soon as it got cold or started to rain. I took one apart a
couple days back and the motion sensor was filled with water. I had an
electrician over a few months back and when he looked at it, he told me it
looked like it was manufactured for INDOOR use! What the hell do you need a
motion sensor 1000W (two 500W bulbs) INDOORS for? I don't know if I would
blame the company that actually manufactures the tools/products you
purchase, more than what I would blame the stores you purchase them at. I
blame the people they hire to work in the stores that sell the products.
They steal parts out of the boxes. The ones that accept returns do not
check to make sure everything that came with the product is being returned
with the product. They are very misinformed about the products they sell,
and I know more about what they sell than what they do. I had a salesperson
at Building Box tell me that there is NO difference between concrete drill
bits and HSS drill bits. It was just a clever marketing ploy to charge more
money. I was looking for an odd-ball concrete bit that was 13/64th's or
something like that. The guy tells me there is no such thing -- yet, I
managed to find it myself on the shelf. The one good thing about stores
like this, is they at least get the mentally challenged off the streets and
Their Killing Ya. I haven't started assembling mine yet. It is still sitting
the garage. I have to move it down to the basement shop. And the electrician
isn't coming for a couple of weeks for the shop. Ughhh. I better inventory
this stuff this weekend.
Did you call Delta? What did TP say?
Hope all ends well.
If you see some guy running away from your garage carrying a belt,
belt guard, some screws, and push blocks, don't shoot, it's only me!
I promise I'll return them.
Good thing I didn't sell the Rigid yet, I have stuff to do.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.