Your original post says "two weeks ago". Actual order was made the 4th.
Not two weeks. The package was delivered to your location in one week.
In another post, you stated that Fed Ex had a habit of leaving packages in
that location, unsigned for. Why were you not on the lookout?
It sounds to me like the project was going kaplooey and the "urgency" of
receiving this order just fueled whatever frustration was going on.
Sounds to me like you got your panties in a knot and HAVE to be upset with
someone.....IMO you don't need to be upset with Lee Valley OR Fed Ex. They
did their jobs.
When I am waiting on an important delivery, I leave a note taped to the door
with instructions for the driver WAY in advance of expected delivery.
"leave on back porch, etc." And the I CHECK EVERY DAY....doh. It's really
not fair to downfault anyone when so many resources are at your
fingertips...tracking numbers, etc.
That seems to be the case. Also, they claimed to have delivered it on
the 11th; I believe you dispute this as well.
I reproduce below a sentence that is deliberately misleading:
Here you imply that you placed the order two weeks ago. Instead, you
waited 4 days from the time that you needed the two items before
finally placing the order on the 4th (which was 10 days prior to your
complaint, not two weeks). Unless you specify, and agree to pay for,
rapid delivery, a 10 day waiting period is well within the acceptable
range for mail order service. I think your public complaint was
In reply to the posting by Sam Krenov, I will reply to Mr. Muldrew. Mr. Muldrew,
not dispute the date FedEx records show to be the delivery date. It was found by
only this morning, the 15th of September. I think the actual delivery was when I
picked up the package from the floor of my front porch. From a technical and
point of view, I never officially accepted delivery. I took it, unopened, to my
FedEx Freight office this morning and they now have custody of it. I have told
Lee this in much more detail than is stated here.
Sam Krenov wrote:
I was thinking that maybe you just needed a cool down period to regain
composure and reasonable thinking.. but Geeeesss I would expect that
explanation of delivery time from my 10 year old son but now that he is 16
even he knows that that crap for an excuse does not fly.
I suspect Hoyt, that you find it hard to accept responsibility.
Yeah, use that analogy to explain to the judge why you did not show up for a
jury summons. It is your responsibility to look out for yourself and be
mature enough to take the initiative to do so.
The real bummer part about all this is not only will Rob lose a sale through
no fault of his own, but now he'll grant a full refund on the original
purchase, including the freight and he'll eat it with a smile on his face. I
s'pose sooner or later it'll transpire to higher costs for Rob resulting in
a higher retail price. At the end of the day Hoyt doesn't get a new "toy"
for the shop and feels compelled to take time and gas out of his budget to
"deliver" the package back to Fed Ex, Rob gets to demonstrate their attitude
for customer service and all of us will shake our heads at the whole thing
at the same time we're aware that it could have happened to any of us yet
knowing the "good guys" took another one.....
A lot of people have taken shots at you for this post.
I'm not sure exactly what the problem is so I'm asking
for more info. Tell me if this is correct: You placed
a phone order and assumed (i.e., didn't ask) the order
would arrive at a certain date. Order didn't arrive and
you no longer want it. You blame Lee Valley for the
late delivery. This is where I'm unclear. What did Lee
Valley do wrong?
Oh what the heck, I might as well get my shot in here too.
So either you have a veeeeery large front porch and the package was
lost for days and days, or... oh wait a minute, I see now that you
don't go out that door. So, you expect FedEx to "go over the hill and
thru the woods" and deliver to some special place from where you make
your egress at your house, sans instructions from you - either to Lee
Valley upon placement of order or by a note taped to door, or ??? You
think FedEx reads your mind, or that they deliver to special places at
As you wait with baited breath for your urgent delivery, you don't
once think that it may be sitting on your FRONT porch. And, then you
let out a rant, bitching about LeeValley, which goes overboard on
customer service (try this same episode with another vendor). Here's
an idea - back up and say, "geeze, I'm sorry, I f&^^k'd up and didn't
(Now,(for example) if you have some interesting set up where you have
an alley behind your house and everyone routinely makes deliveries
back there, I take back a _part_ of my rant at you)
Ah, hell. I've got an alley alongside my house, but it's narrow (funny thing
about alleys), and none of the delivery people are interested in going there
and into my tiny, fenced back yard. So it's front porch for deliveries 99% of
the time, regardless of requests. So, I look.
Probably as well they don't go into the alley: the kids down the other end blow
through here on and in a wide variety of clapped out vehicles, blast across the
street and into the extension of the alley on that side. If they ever got
whacked by a delivery truck, it would bring on a real spate of "child on
bicycle is hit by vehicle" as we had a week or so ago. Turned out a 17 year old
ignored a stop sign and ran into the side of a passing car, so the TV and
newspaper dolts tried to make it the driver's fault. I don't think many of the
kids on our alley are 17 yet, though. Some may make it.
"Integrity without knowledge is weak and useless, and knowledge without
integrity is dangerous and dreadful."
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