crapsman may be crapsman - but gotta give a thumbs up to Sears

So the chuck my 3 year old craftsman cordless drill locked up somehow. Wouldnt loosen or tighten anymore. I walked into sears - show the guy and asked if they can do anything. He told me they dont have that model any more - but he will see what he can do. He ended up giving me a brand new 15.4v cordless drill - no problems at all. Gotta hand it to sears - gotta give them a thumbs up.
Anyway - sortof a mini gloat.
Thanks Rob
You can reply to me at r_b_v at v_e_r_z_e_r_a doht c_o_m
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I have exchanged several tools, including a hammer with a wooden handle. The handle broke and they traded for a new new hammer.
A friend of mine worked at Sears for a while and he told me they replace all kinds of things... vacuum cleaners, lawn mowers. He couldn't believe it.
--
Mac Cool

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When they replace a tool it's just like a sale and they get a commission. I worked there for a while and we weren't supposed to replace power tools but we did on occasion. Sears employees are mostly part timers so they don't have to give out benifits and they pay as little as possible. The quality of the hand tools isn't what it was but they will replace them. You do have to give them credit for serviving in todays market.
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Actually, the tool department is the only department where there is no commission. All the folks in my store (I work at a Sears P/T) are fairly knowledgeable about the tools. We usually bounce stuff off of each other when we're not sure.
Kevin Daly http://hometown.aol.com/kdaly10475/page1.html
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commission. <
Didn't realize that. I drove a Sears line haul truck from 1958 till 1984 when I had to take a medical retirement. During those years the sales people in the hardware, automotive, appliance and furniture depts. took home big commission checks. Didn't take a whole lot of "salesmanship", all they had to do was show up and write tickets until it was time to go home. RM~
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Rob V wrote:

How did you do that? Isn't it against some law to carry guns into a Sears store and threaten them? You suck anyway. It's not often that they will give up a new power tool for a broken old one.     mahalo,     jo4hn
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Hi Rob,
I agree that Sears is a pretty stand-up company where the cutomer is most always right. I have quite a few Craftsman hand tools (ratchets, etc) that are really very good. The power tools (Craftsman brand) are not that great - I don't think that I have even one - oh yeah, a grinder that is very underpowered, but I don't use it much.
Still, we have been buying appliances from Sears for 40+ years and the reason we keep going back is that if there ever is a problem of any kind (defects, coupons, discounts, late deliveries etc) they have always come through with customer service that tries to put a smile on your face.
I am sort of waiting for a review of their new table saws with the Biesmeyer fence that is supposed to be decent. I'd like to upgrade.
Lou
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Can you tell me more about that saw, Lou. I think I'm in the market.
Have a nice one...
Trent
Budweiser: Helping ugly people have sex since 1876!
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Hi Trent,
Check out this link:
http://www.sears.com/sr/javasr/product.do?BV_UseBVCookie=Yes&vertical=TO OL&pid922124000
(watch the wrap)
Although it lists for $950, I think it can be had for under $800 if we wait for the right sale & discounts.
I think I remember Charlie Self saying that he did a review on the saw for an uncoming issue of WW Journal (not positive).
I'd like to read some opinions first.
The other option is the Grizzly 1023 which gets pretty high marks around here.
I'm trying to stay uner $1000.
Lou
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<snip>

I think, to clarify, that Charlie's comments regarding the saw have been generally positive. You may want to Google the archives...
Now, back to your regularly scheduled Usenet...
Patriarch
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patriarch responds:

More than generally. It's an excellent saw, especially at the opening sale prices.
Charlie Self "The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness." John Kenneth Galbraith
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Along the same line, I wandered into the Sears at Montclair Plaza, Montclair, CA the other day. Discovered that they had totally remodeled and restocked the entire tool dept.
Started looking at the new table saws, got approached by a salesman who actually knew what he was talking about. It was quite refreshing. He recommended the Craftsman 22114 saw when it goes on sale as the best buy in the place. I'd agree as it has just about everything you'd want except the Biesmeyer fence. The 22124 which includes the Biesmeyer, is about $400.00 more if I recall correctly.
Whichever saw I end up with, it was a pleasant experience talking with someone who could actually answer questions without reading a manual or reciting facts off the price tags.
John Emmons
wrote:

He
do.
all.
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On Mon, 11 Oct 2004 17:18:27 GMT, "John Emmons"
price it at OHS, if you have one locally.. they're lower on craftsman stuff and honor all sears sale ads..

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wrote:

OHS?
Have a nice one...
Trent
Budweiser: Helping ugly people have sex since 1876!
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Actually, Orchard Supply Hardware, a regional chain acquired by Sears a few years ago. Pretty competent hardware store, and Sears seems not to have messed it up too badly with corporate meddling.
Patriarch
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On Tue, 12 Oct 2004 16:44:37 GMT, patriarch

Thanks, Pat.
I love it when somebody posts an acronym...and thinks everybody in the world shud know what it is! lol
Have a nice one...
Trent
Budweiser: Helping ugly people have sex since 1876!
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wrote:

especially when they screw up the letters... try OSH.. lol we got our roto tiller there... sears was $315 and Orchard was $295...
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What is ohs and I bought the 22114 a few months ago all the alignments were off when I got it home, finish was great though. All the alignments have held for several projects and I am very happy with it so far.
wrote:

somehow.
can
at
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OSH Orchard Supply Hardware. San Jose based chain in california now owned by Sears.
scott
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