> An "in-stock" item on their website, put on backorder and my card
> charged in the interim.
> Raised hell with both CPO (I refused to cancel the order and let them
> off the hook) and my credit card company and ended up getting the part
> much sooner than I would have according to their original email ...
> coincidental? I think not.
> This is an apparent "business practice" that they indulge in when it is
> convenient to them and I personally will not allow them to indulge by
> tying up my $$/credit, period.
Swingman, Inspired by your comments, I just sent an email message to the
corporate level (Delta/Porter-Cable) regarding their "Authorized Delta
Online Retailer". One might infer CPO is violating their policy of
"7-day delivery for in stock merchandise". Perhaps that will motivate
them to ship my DP a little faster..
Well, in case anyone is curious, here is the final update/history:
First week of November, Ordered Delta 17-959L DP. Item was listed as in
stock for next day delivery. Was informed 5 days later that order was
expected to ship in late January.
2 weeks later, I emailed CPO to ask if they were going to temporarily
refund my CC due to the long time frame, but I did not receive a reply.
I contacted Porter-Cable describing the details of this matter with
regard to policies associated with being a "Authorized Delta Online
Retailer". After another 2 weeks, I suspect they had not received a
reply from them (either), so, perhaps motivated in part by my email
messages, they elevated my concern to having their sales-rep investigate.
A few days after that, I got a phone call from CPO, out of the blue,
offering to upgrade my order to the Delta 18-900L at no additional cost
(which I thought was really cool!). They said that they thought there
was one at the factory ready to ship the next day or so.
About 3 weeks later (today), a very long 18-wheeler showed up at the end
of my steet and I happily toted my new DP 250 feet to its new home on my
dolly. :) This purchasing experience was a little frustrating, but
the numbers worked out pretty well for me in the end. I want to say
"Thanks CPO(for the free upgrade)! I appreciate that CPO always
answered their phone even it they usually didn't have the details I was
The carton arrived in excellent condition, so the DP appears to have had
a nice uneventful 500 mile trip. My inclination is to wait until after I
finish my painting and lighting upgrade, before assembling it. Maybe
I'll just peek inside the box to make sure there are no broken plastic
parts, or the like. This surely will be smarter than assembling it now,
right? I'm not sure I'll be able to get through the whole day without
that "peek"! :)