Broken Makita Cordless Drill

My Makita 14.4 volt cordless drill broke last night. Model 6228DWE. Received "free" with the purchase of a Makita SCMS a few years ago. It was brand new and unused for the most part. Got it out for the first time a few months ago to drill some holes and drive screws when installing a screen door. Last night I was driving 1 5/8" drywall screws through some 1x4s into the ceiling joists in the basement. I was on about the 10th screw when the chuck stopped turning if there was any pressure at all on the chuck/bit. As if the clutch was the most sensitive possible. Seemed like the shaft with the chuck on the end just no longer engaged the chuck with any pressure. I know the chuck is screwed onto the shaft so its not like the shaft could stop engaging the chuck. Chuck still spins if you pull the trigger. But if you put your finger against the spinning chuck, the chuck stops, and the motor keeps on spinning. I would guess the shaft itself is broken and friction allows the two pieces to stay engaged if there is no pressure on the chuck/bit. But if there is any resistance on the chuck, the two pieces come apart. Just a guess since I haven't taken the drill apart.
Anyone had any experience contacting Makita on how to get a drill fixed or replaced? Whom to contact and where? What results did you get? The drill is long past its 1 year warranty, if that even ever applied to a free promotional item.
I did have some Makita tool use joy last night. The rotary hammer drill was able to drill holes for Tapcon screws with ease in the concrete basement walls. First time I've used the rotary hammer drill since I bought it a year or so ago.
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snipped-for-privacy@yahoo.com wrote:

See:
http://www.makita.com/serv_search.php
--
Jack Novak
Buffalo, NY - USA
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snipped-for-privacy@yahoo.com wrote:
> Anyone had any experience contacting Makita on how to get a drill

Yep, they are down the street about a mile.
Did a good job.
YMMV
Lew
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Look for a loosw screw in the chuck.

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Make sure the reverse switch isn't in the neutral position.
Smitty
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Make sure the reverse switch isn't in the neutral position.
Smitty
IIRC the neutral position on the switch also locks the switch to prevent accidental battery run down.
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If you have an adjustable gearbox (one setting for torque and another for speed), check to make sure that it isn't stuck in the middle. Milwukee drills do this when the switch is halfway between 1 and 2. If not, look at the chuck screw.
Allen

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I'll give you credit for being a genius. Looked up the local Makita service center via the link posted in an earlier post. One was very close to my work. Went there and took it to the service area. Guy comments it has not been used much. True. He started running it and saw it was broke like I said. He looked in the chuck to be sure a screw was in there. Agreed there was. Then he flipped the gear switch back and forth while running it and fixed it. Said it was stuck between gears. After it broke I never moved the gear switch since I had not moved it while using it. Still not sure how it can come out of gear while its running and the switch is not touched. But the drill works just fine again. And while at the contractor store I saw a safety vest I liked so will go back in a week when they get more sizes in. So it was a worthwhile trip.

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Had a Makita Angle Grinder that simply wore out its brushes , parts took months to come in and very expensive. Soon after that armature burnt out. You guessed it, the replacement armature would have cost more than a brand new grinder in a carrying case with a few disks thrown in for good measure. Went and bought a Bosch in protest. Cheers John

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I did mention this drill was free with the purchase of a Makita SCMS. And I received a free angle grinder and diamond blade when I bought a Makita rotary hammer drill a year ago. The free drill, free angle grinder, and the paid for rotary hammer drill were all made in China. No surprise. I think the SCMS is Japan. And my older Makita belt sander is Japan.
All of the Makita tools work well (except for the in between gear problem of this thread) and are comfortable to use. I like Makita tools. But I don't really expect much longevity from any of the non Japan tools. And now days I would not be surprised if 90+% of Makita tools are non Japan. If I was more than an occasssional weekend tool user, I would not consider buying Makita.

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