I'm not so pleased with my Grizzly 0555. I consider it to be a modest saw at a mediocre price with poor customer service.
I ordered the band saw, riser block kit and mobile base on Sunday Jan. 8th. and received the order on Thu. Jan. 13th ( which I thought was pretty good delivery). Unfortunately, the riser kit was missing the guidepost.
Since then I made 3 phone calls to Grizzly customer support, spoken with 5 people and received no indication or assurances of when I might expect to receive the missing part. The one manager I spoke with was unable to provide any information beyond "we've started the paperwork" and that multiple signatures were required before he could even know when they would be able to ship the missing part. "It could take 2 or
3 days, it could take 2 or 3 weeks" was what he said. When I asked if there was someone else I could call he indicated that the only recourse left to me was to send an email to snipped-for-privacy@grizzly.com. Apparently the missing guidepost is backordered and for whatever reason, they wouldn't just ship me another riser kit ( I dunno, maybe all of the riser kits are missing the guideposts, sigh...)
It wasn't until I called back ( my 4th call ) and asked to return the saw that I got any "service" from Grizzly customer service. My missing guidepost is supposed to arrive tomorrow, though at this point I'm not particularly optimistic that the correct part will indeed arrive on my doorstep in the near future.
My decision to purchase this saw was made, in part, on what I have read in this group concerning the G0555, as well as various kudos to Grizzly's customer support. All I can say is that Grizzly must have made some recent and significant changes to their customer support processes. Either that, or I've somehow wandered into the Twilight Zone. The level of customer support that I've experienced so far bears no resemblence to what I've previously read about this company in this group.
I've used it to resaw 2x12's and to rip some smaller stock. The most positive thing that I can saw about this saw is that it does appear to be very well balanced. It's apparent that the wheels have been well balanced, there is very little vibration in the machine. Having said that, it really is not capable of tensioning a 3/4" blade properly, though I was able to achieve some modest results resawing with a 1/2" blade.