A few years ago I drove up to Rattlesnake Point in Ontario to go climbing.
Around Hamilton my partner and I discovered that we thought the other was
bringing the rope. We stopped at a sporting goods store and bought a US
made rope for C$135. Turns out the price here is US$135 and the rope
company didn't bother to print a Canadian price list! So, they were selling
in Canada at a 25% discount.
Just in general, MEC in Toronto sells many products at a third less then
they are sold for here, but they have an agreement with the manufacturer not
to ship to the US.
So, it cuts both ways.
At least not in mail order or online.
If I lived in a large city this probably wouldn't be an issue.
I will likely spend around $1500 online this Christmas between companies like
Futureshop, Mark's Work Wearhouse, and Lee Valley.
I rarely visit the stores, in fact I've never seen a Lee Valley and haven't been
in a mall in 10 years.
I shop online, mail order, or not at all.
Are you comparing our prices with our competitors in either country, or just
just contrasting our prices in US and CDN dollars?
AFAIK, we're competitive in either country....against vendors in that
We can either float prices daily and make the exchange rate work exactly -
or fix prices and tolerate exchange differences, until we can correct them -
which for us, is annually.
It's sad to see this.
There was a day when companies priced their products on a fair markup.
Now it's 'competitive' pricing.
There are still a few companies who price according to a fair profit on their
They are worth their weight in gold.
It's too bad Lee Valley isn't one of them.
It seems no matter what questions I answer for you - you make some
objectionable attribution. You must really have a poor opinion of businesses
in general - to always assume the most negative motivation, or least
flattering interpretation of a statement.
Frankly - I don't think I can give you any answer or explanation that'll
make you happy.
Have a good day...
Not to worry. If he's fool enough to believe what he has written, then it is
his loss. I know it can't often be said, but there are some customers you're
better off not having. Apparently, Robert is one, and you'd wear yourself down
trying to satisfy a person who has a built-in and durable animus towards Lee
It's a shame, but it's also his loss.
"When we are planning for posterity, we ought to remember that virtue is not
hereditary." Thomas Paine
Robin there is nothing positive about bragging 'competitive' pricing.
Competitive price has nothing to do with 'fair' pricing and you know it.
Fair value for our customers at a fair price is something to brag about.
You are not old enough to remember the start of the 'competitive' price wars.
As an assistant manager of a large chain store and by virtue of being a young
muscled 6'2" man I was on the battle front of 'comparison' pricing.
London Drugs had me arrested TWICE for price checking in their stores.
I was hit in the back with a can of tuna thrown full force at another.
I can't count the stores that threw me out.
Ahh, those were the days.<g>
All that said I love Lee Valley, your prices may be suspect right now but your
customer service is definitely 'old school' and in a class all it's own.
I'm willing to pay more for that.
I just wish those damned Americans were paying the same price.:)
On Thu, 28 Oct 2004 16:08:31 -0500, "Grant P. Beagles"
customers that Lee Valleys Stainless Steel Bucket $28.50CDN is only $9.88CDN
down the street at Princess Auto you wouldn't get any free coffee either.<g>
I'm not complaining mind you, just sorta pointing it out.
That's one hell of a markup Robin.:)
See what I mean?? All I wrote was that our prices were competitive...and
from that you infer an entire set of business practices...
I give up (and now understand the guy with the tuna : ) ....
Reminds me of a saying my father used. "Some folks would kick if they got
hung with a new rope!" Indicating that there's no pleasing everyone.
I'd be happier if you had a 'fast shipping option', since I'm on the Left
Coast of the US. No one has ever accused me of excess patience...
But other than that, no complaints.
I'm always surprised to hear anyone complain about slow shipping from Lee
Valley. I had always assumed they
had salvaged the transporter from one of the earlier Enterprises. I guess
Delaware just isn't very far away.
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