This is the 4th time this has happened to me and I'm fuming mad. I
first bought a new Hitachi M12V router. The tool had sawdust and a
scuffed baseplate and definitely looked used. I complained and
received a replacement. That too turned out to be used. I did not ask
for a refund because my usage of the tool was very limited and for the
price of $135, I "accepted" it as a "used" tool in very good
Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
one with a scuffed baseplate and sawdust again. At that point I got
pissed off and asked for a new replacement. That arrived quite
promptly but was in a similar condition. This time I'm not accepting
it and have asked for a refund.
So in the past month, I've received 4 USED tools from Amazon while
paying for NEW tools. If that isn't fraud I don't know what is. I also
spoke to Hitachi and they said that there would never be any sawdust
in their packaging. I've bought Hitachi tools from Lowes and they
always look brand new.
So what's the deal at Amazon? Anybody have similar stories.