FedEx bought RPS, which was a pretty good alternative to UPS, and
renamed it FedEx Ground. It was a long time before the two companies
integrated and they were effectively two companies for a year or more
afterward. FedEx provides excellent overnight shipping but they have
always been a step or two behind UPS. FedEx customer service for
corporate clients is atrocious. The first level people are often rude
and usually hang up if you ask to be transferred.
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