I've got a five month old Zanussi WJD 1257 washer-drier, and have two questions that I hope someone in the trade might be able to help me with.
Firstly, is there any history of recurring problems with the drain pumps? The pump on ours locks up occasionally, resulting in a gentle hum until Error code 20 appears on the display. On the first call-out, the technician dismantled the pump, thought he had cleared some fluff or other obstacle from it, and proudly pronounced it working.
Within a few days it had 'stuck' again and I managed to get it going by sucking and blowing on the drain hose (with water still in the machine). Then it stuck again, so I resorted to completely dismantling the pump and motor and could find nothing wrong. On reassembly, everything was OK for a week or two. However, it then stuck again, so I called the repair hotline again and in the meantime got it going again with the succky blowwy trick. When the technician turned up, he disappointingly said that as it was working there was nothing he could do, examined the error codes on the machine, ran a few test cycles, and pronounced that there was no way I could have got it working with the succky blowwy trick and that it must have been blocked.
My concern is that there may be an inherent design fault with the pump which means that *I* will have to keep shelling out for pumps every six months or so once the guarantee period expires.
Secondly, can anyone tell me what buttons to press to access the 'hidden' error codes (presumably the numbers between 10, 20 etc that aren't actually displayed but give greater info on the problem) with a list of what they mean.
Sorry it's a bit long winded, but the last Zanussi WDT 1085 washer-drier we had gave excellent service until the timer knob shaft broke after six years of *VERY* hard graft.
PS I've still got the motor, valves, pumps, door, drum etc, etc (almost everything except the timer and steel case) if anyone is interested in making an offer :)