I was asked if I could fix the boiler in the village Scout Hut - broken inbuilt programmer and they had had a quote of £150 to fix it.
I said I could do it for free with a stand alone programmer - which I have just done - and the cow in charge has just called me to complain that I used a second hand programmer. FFS I even printed off a set of instuctions for them.
Take it out and tell her to f*ck off.
Charge 'em £151 to replace it with a new one.
'Would you like a new one? Certainly. I'd advise its not necessary, but I c= an do that for you if you're sure that's what you want.' Then send them the= bill. You might even itemise it as replacing programmer - free, then suppl= y & fit new programmer - =A3=A3=A3.
NT
Did she perhaps not understand that _you_ were NOT the person who quoted GBP150? If she thought they were being charged that much, I can see why she might be annoyed at finding a 2nd-hand unit had been used.
Or perhaps she's just a nasty old cow.
The less you charge the more they whinge.
Ho yuss. A company I used to work for ran a free shuttle from a Tesco store to the town centre, and that service generated more complaints than the rest of the network (50 plus services) put together.
Same for a "free holiday" coach service we used to run for a promotional company. The less they pay, the more they expect.
I thought that the bit of green paint around the programmer gave it a scouting theme:-)
Knowing how well communication (doesn't) happen within such groups that =
is a distinct possibilty.
In which case remove the programmer that was provided and installed for =
free and let 'em pay the =A3150. Make sure the parents know what has happened...
It's sorted. She thought that she was going to be billed £150 for the job and did not know that I had I had done it for free.
I hope she was properly apologetic.
She was nice when I spoke to her again. I will soon be fitting a free room stat and a frost stat.
I suppose it it did not help that the £150 quote was from someone also called Adam.
Careful, with all the back pedalling she'll have to do from her original position she might lose some weight and that would never do. Oh shit, there I go again . . . .
Outrageous!!!
Glad that you have sorted this amicably but, a boiler in the Scout Hut? I though they were (almost) self-igniting Nick.
She obviously doesn't know you from Adam....
Dave H. (the other one)
Hmm, SWMBO's a GP, and certainly gets that in spades... :(
David
Do they still make smokey fires in the bushes these days then? (Dib dib dib) I thought they sat in front of computers these days?
Did she apologise?
Are you planning on shagging her?
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.