Yesterday I went to a village store, in an area that I don't normally shop, to buy some cleaning products for my parents kitchen.
I was looking for something along the lines of Viakal, which they didn't stock, to remove grease and lime scale etc. The very helpful assistant produced a can of Jeyes Fluid.
When ye walk into the shop, the assistant could hold a microphone in ya face - and a bank of computers a thousand miles away would examine your voice utterances, your social standing, check out wikihow (god help us), cross-index that with the store stock index, and finally instruct the shop assistant (applied electric shock) to extract the package from the third bay of the second shelf. A video camera will then detect from your frown whether the item was a successful choice.
There I was standing in the plumbing isle - looking at all the kits for fixing this and fixing that, thinking "there must be a basin fixing kit here somewhere". In the end admitted defeat, and asked a nearby older gent in orange and black corporate colours. He leads me straight to the Fischer fixings two aisles over, and hands me what I want. A couple of days later, I am back in the same isle looking at pots of plumber mait and other assorted pots of goo thinking, "ok where have they hidden the LS-X". Spied the same chap, and said "ok I have a challenge for you, Fernox LS-X", he said, "that's no challenge" - took me two aisles the other way to a Fernox water treatment products display hidden among all the rads, and handed me a tube.
Yes, certainly. One can only hope that assistant's sibling, who works in the pharmacy and who shares the same family characteristics, will be handing Viagra out instead of Asprin.
Same experience here when I asked where shower traps were. Turned out there were some in the plumbing section and some more in the shower section, and he took me to both.
I'm glad it's not only me who finds the B&Q website totally unworkable. It seems even worse than it used to be. Surely they must lose a fair amount of sales because of it?
The other day I actually found what I was looking for on their site quite quickly, for the first time in years. (Not that I look very often.) Unfortunately they did not have quite what we wanted, but a close call.
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