could not have read that until you received it, after they had entered into= the contract.
redit note or used it before the date.
chers don't expire.
orfeit the value. I think it's a sharp practice.
PS I do not think you will get anywhere with the customer services droids; they have their Machine Mart dodgy practices script and will not deviate f= rom it, even if they agree with your argument.
I think you'll have to start a summons/money claim on-line for it to get = to the legal advisers, who may understand contract law enough to see your p= oint.
This has no basis in law and you found the good unsuitable due to poor quality. Opening the box is BS and one is not obliged to returned goods with packaging if they are defective.
u could not have read that until you received it, after they had entered in= to the contract.
credit note or used it before the date.
ouchers don't expire.
forfeit the value. I think it's a sharp practice.
from it, even if they agree with your argument.
t to the legal advisers, who may understand contract law enough to see your= point.
PPS They had also got you to accept the credit note by misleading you as = to your rights as a consumer. "opened the box; you can only have a credit n= ot".
Under the Sale of Goods Act.=20 Defective goods mean you can have a refund or replacement, as you please Unfit for purpose means you get your money back.
could not have read that until you received it, after they had entered into the contract.
credit note or used it before the date.
vouchers don't expire.
forfeit the value. I think it's a sharp practice.
from it, even if they agree with your argument.
to the legal advisers, who may understand contract law enough to see your point.
your rights as a consumer. "opened the box; you can only have a credit not".
Might be fun to forward a link to this thread to the silly sods, so they know what good publicity they are creating for themselves... Did someone mention this group gets echoed on twitter recently ;-))
Aye; but the T&Cs have to be made known to you before you agree to the contract/accepting a credit note. Handing you the T&Cs on the credit note is a fail; the contract has already been made.
Did they tell you of the T&Cs before? If not, then they don't apply. Amateurs.
contract/accepting a credit note. Handing you the T&Cs on the credit note is a fail; the contract has already been made.
I have now sent another mail to them mail to them ....
The gist of which is:
-------------------------------------------------- "In any event as the goods were not fit for purpose (the reason for return) then under the sale of goods 1979 - I can insist on a refund (I would accept a Credit note you would honour)
If I do not receive satisfactory result from yourself I will sue through the Small Claims Court and that this will entail you having to pay court costs on top of the money you will have to refund to you.
It is clear case in Law that your representative (Store Manager) should have clearly explained the time limit, not wait for me to find out when I present it.
A contract was formed when I agreed to accept a credit note. You didn't tell you about the terms and conditions before I agreed to take the credit note, therefore the conditions do not apply.
It is clear case in Law that you cannot impose conditions after the agreement/ contract/bargain has been made. Your comment that the expiry date is printed on the credit note is invalid in Law; I could not have read that until I had received it, which is after you had entered into the contract.
I trust that you will find it simpler and good customer service to honour the credit note or issue a refund. Plus keep me as a long standing customer. "
-------------------------------------------------- ... lets see what they come back with
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