Urgent : Water leaking from heating pump 'electrical box'

Hi all,
Got a urgentish problem - probably best that I contact a plumber - just need some confirmation first ..
Our 1 year old pump (replaced by British Gas - who wont come out FOC - despite the pumping being fitted 1 year and 3 days ago) - is leaking water from the electrical box on the side of the pump. This seems to be in addition to the fact that the heating is not working (related?)
Whilst cleaning up some of the water this morning - the pump went 'bang' - water still leaks - still no heating.
The water is leaking at the rate of about 1 normal size teacup within 20 minutes. A serious amount !
Why ? Would a washer or something have come out from the pump itself ? Presumably the 'bang' was the cylinder thing inside the 'black box' which looking at an old pump seems to be reason what out old pump went a year ago (at least - theres a hold at the bottom of the cylinder thing anyway).
Any thoughts ? (off to empty the cup again now - at least I'll get some exercise today).
-- Andy Jenkins UK Broadband Usergroup : http://www.uk-bug.net
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On Tue, 07 Oct 2003 10:17:06 +0100, Andy Jenkins

Your pump is 'uggered.
However replacing it is a perfectly reasonable DIY job. Go grab a book on DIY emergency plumbing, because it has better pictures than ASCII.
-- Die Gotterspammerung - Junkmail of the Gods
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Andy Jenkins wrote:

Yes there is a sealing washer on the ones I've seen. I've never known one to fail.. The pump vendors specify allowable orientations maybe yours does not follow these?
You should be able to isolate the pump with the valves either side of it. They are a doddle to replace if you have a big enough spanner. The cylinder thing is a large capacitor without it the pump won't work.
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BillR wrote:

valves.
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On Tue, 07 Oct 2003 09:22:56 -0400, S Viemeister

Yeah - same here .. no valves either side.
My problem is resovled now having had the confirmation that replacement of the pump isnt a major thing for a DIY newbie to do.
Had to drain the system first though - and then realised I had drained the ciruit for the tap :o(.
Then I drained the CH circuit. Stuck a host on the end of one of the rads downstairs that has some kinda draining plug on it - didnt help mind - as no blinking water came out that way - it came out of the bolty thing that I had to uncrew :o(
One drained - had to then goto Homebase to pick up a water pump spanner - not bad 2.49 - did the trick wonderfully.
Then off with teh BG Pump - off to my local plumbers place - who sold me a replacement - worrying the same make as what I have now .. a Myson - but has Circulating Pumps or somthing wriitten on it - as per the quote from Tim Jenkins elsewhere on this thread.
Anyway - fitted the new one .. plugged the leccy back on - let the expansion tank fill up, turned on the ch and hot water .. and bingo - water flowing all through.
Well - bar three of the four rads downstairs anyway .. but thats probably an air problem I guess .. will have to suss that out next.
Thanks to those to took the time to respond .. good group this - I always lurk - then remove the group from me news reader - then resubscribe when I have a problem.
I think I'll be staying (and lurking) for quite a bit longer this time.
Cheers again
-- Andy Jenkins UK Broadband Usergroup : http://www.uk-bug.net
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Andy Jenkins wrote:

We didn't - should have, but time was of the essence, the space was very cramped, there would have been too much cutting and refitting.....I know we'll regret it, eventually, but at least the heat is working now.
Sheila
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On Tue, 07 Oct 2003 11:11:11 -0400, S Viemeister

I had exactly the same thought - but like yourself time was of the essance too (I'm supposed to be working would'nt ya know .. boss is NOT going to be happy !! :o( )
Besides - looking at the pipes - I'm not sure I could get the valves in - the piping is too twist pretty much all the way until it gets to a t-junction. -- Andy Jenkins UK Broadband Usergroup : http://www.uk-bug.net
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What type of pump is it ? Is is a Blue one made by "Circulating Pumps" in Peterborough by any chance ?
Cheers, Tim.
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wrote:

Yes - its blue - it has British Gas and Scottish Gas written on it. It has a 'made by Myson Pumps" with a PE postcode.
Does it make any difference ?
-- Andy Jenkins UK Broadband Usergroup : http://www.uk-bug.net
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No, I was just curious. We have the same pump and I'd heard on the grapevine about someone else having problems with this make/model too, so just wondered if this design was fundamentally flawed ?
Hope you get your problem fixed though.
Cheers, tim.
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Tim Jenkins wrote:

Friend of mine had two pumps in two years go in new house.
Got fed up, called independent plumber, who drained and flushed the system, getting out lots of little solder bits, installed a GRUNFOSS and never looked back..
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Just because it is over a year old, does not mean you are not entitles to a replacement, or a repair.
Under the sale of goods act, things have to be "fit for the purpose" "of a satisfactory quality" and "last for a reasonable amount of time"
You are not expected to replace a CH pump every year, so your pump has not lasted for a reasonable time
I suggest you make a call to your local trading standards to see if you have cause for complaint (I would think you do!)
you can find your local trading standards number here (along with other information!)
www.tradingstandards.gov.uk
Sparks...
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