I had a single Barclay (mastercard) credit card that expired. I have no other Barclay bank or credit card accounts.
Barclay have replaced the credit card with TWO cards. One is a Visa (credit) card and the other is an American Express card. I can use either on the single CC account and can share a common PIN.
Recently, to increase security, they have sent me: i) A telephone banking card and associated 4 digit PIN. ii) An on-line banking 'authentication' card with chip and a 5 digit PIN for use with a card reader that they haven't sent.
So, for one account I now have 4 cards, 4 different card numbers, 3/4 pins and 3 different phone numbers as contact numbers for each of the cards.
What was wrong with one card, one pin, one phone number? Why a second card with a different number and different chip/PIN to access the on-line account of the first card?
I suspect that I will not be able to report a stolen CC without having my telephone card, ringing the appropriate number, entering my 12 digit membership number on the phone keypad and verifying it with my PIN.
They advise that I don't write down the pins or keep the PINs with cards.