Anyone remember what the turnaround time was for their first order ?
Thanks :-}
- posted
16 years ago
TLC Direct - delivery times ?
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- posted
16 years ago
45 minutes.
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- posted
16 years ago
I don't think standing at the counter counts for my purposes unfortunately :-}
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- posted
16 years ago
16 hours. Delivered 8am.
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16 years ago
Dunno, I have a branch about a mile away, always seem to have what I want in stock.
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16 years ago
Impressive !
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16 years ago
I'll check out if i've got one nearby in a sec, but in the meantime :-} (ans: no, I don't)
Do you happen to know whether the Xpelair SL100 (slim) fan range has a shutter supplied with it ? - the more expensive LV100 range appears to, but I can't find any documentation that mentions it for the SL...
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- posted
16 years ago
That was a phone call and a delivery. They happened to have what I wanted on a van.
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- posted
16 years ago
Forgive my ignorance, but I've only ever ordered stuff for delivery from TLC, and don't quite know what sort of a setup their branches are. Is it possible/normal/accepted practice to just turn up and ask for stuff, or should one have placed an order first? If the latter, is there some minimum time that they like between order and pickup? I ask because after running out of my "stock" from a big TLC order, I had to buy a couple of bits from B & Q and am determined not to pay their prices again if I can help it.
Pete
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- posted
16 years ago
Just turn up.
I have pre-ordered once to pick-up and they didn't have a record of the order at the branch.
In my experience the queues can be lengthy if you get someone in front of you that has no idea what they want. It's not the type of place where all the stock is on display. Get a catalogue first and/or search their web pages for the part numbers.
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- posted
16 years ago
Couple of days... (may take longer if they need to order stuff in - my last one was a week)
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16 years ago
No need - I expect most of their trade just wanders in.
understandable!
The shops are pretty much like Maplin was about 25 years ago - a small amount of stuff on display but fixed to the walls etc, and a large counter. Just ask for what you want and the bods will look on the computer and wander off and find it for you. Works even better if you have a list with order codes on it!
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16 years ago
Mostly next day, very occasionally two days, but I think that has more to do with the Post Office and the fact that we live out in the sticks.
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16 years ago
I just turn up & ask for what I want. Seems like a lot of people do the same, sometimes a small queue. Its just a counter. I find them quite friendly & helpful.
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- posted
16 years ago
Homebase is much worse!
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- posted
16 years ago
Within a certain distance of branches, they deliver themselves.
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16 years ago
TLC deliveries of internet orders seems to have improved enormously over the last few months. Not sure what they have changed in their system.
I now almost always get next day delivery, last year it could take 2-4 days.
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- posted
16 years ago
Here in rural Cumbria, I depend of fast on-line mail order, very few counters within 100 miles, and none of the low cost suppliers.
TLC, BES (plumbing) and Screwfix all seem to be able to get things to me here in 24 hours or so.
When TLC made a small human mistake with an order, they corrected it by next post. Their office people are good to talk to, too.
R.
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16 years ago
Amazing if they are still using Parcelfarce.
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16 years ago
BTW, You can get a deal on many of the catalouge prices in my local branch if you ask.