Some of you will have seen the longish thread from last weekend thrashing
out the pros and cons of heat banks/thermal stores etc..
Trouble is not one of the suppliers that I have written to has replied. I
can only assume that they are not interested in my money, or in exporting as
I live in the Falkland Islands. All they have to do is deliver to my
shippers in Southampton dammit!!
So next question - anybody know of a, good, supplier of heat banks that can
be bothered to answer my requests for info,or at least acknowledge receipt
Could be, but it's business etiquete to respond to an email within 48 hours.
AND now emails are legally considered written word and have the same weight
as anything on paper.
Still I'll try a fax. But I only have a week to sort this out and get things
moving so now you are beginning to see why people use tried and trusted
Yeah, that happens - welcome to the UK :-(
I'm always astonished with this - having lived in the USA a couple of
times where, say what you will about other aspects of their way of life,
customer service is taken very seriously. Yet in the UK, we seem to go
out of our way to make it as difficult as possible for our potential
customers to approach us in business.
I rang a groundworks company six times recently, each time getting an
apology and "someone will call right back" but they never did. Now I
will never use them, and recommend to all my friends and family never to
use them. Same has happened with several joiners.
I know there's a lot of work to go around at the moment, but that won't
always be the case - and when times are hard you can bet they'll be
bemoaning that fact.
This country is going to hell.
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