Ordered some tree lights from CPC last Xmas. A reasonable £14 They arrived but were the wrong ones (multi-coloured not white which her indoors wanted). The whites were out of stock.
Email exchanged with CPC "Send them back". Duly returned the lights and received a Credit Note for the £14.
May as well get something useful so tried to order a book from them for £14.29. After a while - and another email exchange - found out there is no facility to use a credit note from CPC on the website!
Ok, so wrote a nice letter (ordering the book), enclosed the credit note for £14 and a fat cheque for £0.29.
A week later had the credit note and the cheque back from them and a strange handwritten message which said "Cheque already paid"!
( Mmm (said Holmes) that IS strange. )
So I emailed CPC sales about this and had no reply.
Wrote another letter, enclosing the credit note and cheque again + the order for the book + an explaination of events so far.
Nothing happened. No email no letter.
Emailed CPC support again detailing all the above. That was over a week again - still no reply.
It's only £14.29 but I would either like it back or the book.
Any suggestion how I maye DIY this?
Small claims court maybe :-)