Tale's of Woe - Where can I find an Independent Double Glazing Surveyor

[Big Guy]

I am having trouble with a very badly manufactured and installed set of DG to the front of my house.

Where can I find an Independent Double Glazing Surveyor in the Warwickshire/Leicestershire or Northants ???

After summing up the problems we have had they include, a window that cannot be physically opened (due to roof being in the way), opening windows in the wrong positions, bevelled effect windows installed up side down, bay window cills damaged, silicone sealant coming away, faulty frame manufacture etc etc

The faults have been noted and a man came out yesterday from the company, who did not even have a ladder. He noted the problems that I had found. But as he borrowed my ladder and he found other problems. Which means that the majority of the windows need replacing. I said that if they did not want to fix the problems, make us a financial offer.

They have come back and said how much would I be willing to accept. So how much would be reasonable ??

But where do I go from here ??

Should I get an Independent Double Glazing Surveyor in ???

Can I insist that the old windows are put back (even thou I know that they have been destroyed) as I am certainly not happy about them coming back.

Should I insist that the windows are not of merchantable quality and not pay for them, even thou I have paid a deposit and signed a finance agreement.

Or do I have to let them come back and repair them, or should I insist that they are all pulled out and reinstalled a fresh, even thou I am certainly not happy about them coming back.

[Weatherlawyer]

A double glazing surveyor is just a saleman for the firm. There are no independants. You are thinking of a chartered surveyor. No idea how much they charge.

You need to stop all payment if you can cancel cheques etc. They are criminally incompetent. Any surveyor will look at the work and say what you can say for yourself. Just video it all and sue them.

Then get in a small local firm that have been in business for years to replace them, or diy. There may be people on here willing to come and help for a small fee.

Post the picture online and a few of the firm involved if you can chase up another customer/victim. The problem is they just change their names and start some other scam.

[Andrew Gabriel]

Was this a local independant installer or one of the nationals? What sort of installation price was it?

The cost of another firm to replace all the windows to the standard that the first firm should have done.

Try to get some recommendations for good local installers. Has anyone in nearby roads had their windows replaced recently? Go and ask them who did it and if they are happy with them. Failing that, try asking a local glazier.

As someone else said, I don't think such a person exists.

The finance agreement might actually be your saviour. Go and check on uk.legal.moderated, but I think there are circumstances like this where it's unenforcable. If you are required to sign off that the windows have been fitted to bring the repayment part of the agreement into action, refuse until you've taken legal advice. Similarly, if you are still within the cooling off period, quickly go and take legal advice as you might be able to get it cancelled.

You probably don't want _them_ back at all.

[Cicero]

========================== As others have said the starting point in such a dispute is to stop payment if you can.

The nearest thing to 'independent' is 'Fensa' which is the trade watchdog (rather toothless). Find out if the company is Fensa registered and if so contact your local Council Building Officer. The point about Fensa registered companies is that they're supposed to assume responsibility for compliance with Building Regulations. If they fail to do so then they can have their Fensa qualification withdrawn and possibly face legal action from the Council.

Have a read through the relevant regulations

and note how your installation fails to comply.

Cic.

[Mr Big]

Its certainly a nationwide company, but not heard off round here.

I've borrowed some web space, so I have put up some photos.

Old mastic left on the floor and trood on

Edge chipping off showing white upvc

Edge chipping off cill, showing white upvc, normal cills are coloured all the way thru or thats what I thought

Colour streak on all mitred window joints, also not showing too well is the welded joint colouring is showing the white upvc underneath. Most joints are the same.

Same as above, do not worry about white streak, this was sealant.

Inner white mitred joints , many have air gaps.

All patterned glass upside down, and with blue streaks on glass

Cracked frame

Sealant all over the place

Bottom of window jammed in against tiles on roof, so window will not opne. But this window should be on the opposite side of the bay window. But to make it to open they suggest a 60mm packer all the way down the wall side, which would make a narrower opening window and the window below.

Wood from old window frames left, inside and outside. Defeats one of the objects of having UPVC

Silicone sealant peeling off

Any further help and advice please

TIA

[Tony Bryer]

has a list of four glazing experts across the UK.

[fred]

In article , Big Guy writes

My cousin is a building surveyor and spends quite a bit of time writing reports on work that has failed to meet the expectations of householders. Windows are just parts of a building and the faults you describe are well within the remit of a building surveyor. Try calling a few for a chat to see if they have done mediation type work before and are interested in working with you.

[M Andrews]

*hi there I am an independent surveyer that would be able to help and resolve your problems *

[tabbypurr]

I'm sure you could be really helpful 10 years after the event. Get yourself a sensible newsgroup client or portal.

NT

[Unbeliever]

You are replying to an old post of Peter Hucker [1] and you'll probably get more sense out of one of his parrots.

[1] Now morphed into James Wilkinson

[James Wilkinson Sword]

I have never been in this thread.

[Brian Gaff]

The problem here as I see it is that the reply that comes out here on Usenet has no actual quote from the originator or date, so making replies from Usenet likely to happen many many years ofter the post.

It needs to be redesigned to include orrignators date of posting at the very least. I'm considering deleting all posts from this source. Brian

[John Rumm]

Yup, the site's software authors have not really thought through the implications of not quoting properly. They include a link to the thread on their own site, but that is of precious little use for those reading the group as a batch download, and its also a pain for sight impaired readers since they probably don't want to have to keep romping off to a web site just to work out what is going on (and just to add insult to injury, if you do follow the link it does not even drop you at the right message - but but right back at the start of the thread which may be

100s of posts before the one that is relevant).