In August I entered into a contract with BAC to supply and fit replacement windows and doors. The contract was for £4000, I paid a £1000 deposit and the surveyor came round and I had an install date agreed etc.
A few weeks before the install date BAC phoned up and basically said that the salesman was too generous with the discount and that its going to cost me another £590 on top of what was in the contract.
I argued that if the contract says £4000 then the price is £4000 and any mistakes that they now realise are their problem and not mine, but basically there is a 'get out' clause in the contract that enables them to cancel at no cost (but not for me to do the same)
BAC wouldnt honor the orriginal price on the contract and I wasnt willing to pay the extra money so it was agreed that the contract be canceled and I get my deposit back.
...3 weeks after that conversation and im still waiting for my £1000 cheque (which they cashed nearly 3 months ago now!) despite many many phone calls!
I dont think that BAC are behaving reasonably but apart from keep phoning them I dont know what else I can do?
...is there any organisation that I can contact to complain to about this and get my money returned?
Thanks
John