If you asked for the goods, then it doesn't come under the regulations,
whether you pay after delivery or not. If the goods are delivered without
asking for them, and then they ask you to pay for them despite them KNOWING
that you didn't order them, then it does cover it. The situation where some
customer services monkey asks for money after a genuinely accidental
delivery is probably a grey area that requires a lawyer to sort out.
This law is not intended doesn't cover accidental deliveries. It is to stop
companies having a business model where they intentionally deliver goods
that are not wanted and then attempt to extort sufficient money with
threatening letters to old grannies to cover those that keep the goods and
make a profit.
A friend of mine got some free goods the other day. A salesperson came
around with a bunch of samples and left them on the reception desk with an
order envelope, despite being told not to. They asked the company to remove
them immediately. They didn't. So they kept the samples as unsolicited
"Christian McArdle" wrote
| This law is not intended doesn't cover accidental deliveries.
AFAICS it does, and unsolicited goods do not immediately become the
recipient's. The recipient can inform the sender and request the goods to be
removed, which the sender must do within 30 days of being informed, after
which time the goods become the recipient's, or the recipient can keep them
for six months without informing the sender, but must keep them safe and not
use them, and return them to the sender if requested to do so within the six
months, only after which time do the goods then become the recipient's.
Now, if Screwfix or anyone else can't track their deliveries for six months
I think it's perfectly reasonable to enjoy a freebie, but if after 5 months
they say "we sent you some things in error can we have them back please"
then AIUI you have to return them to Screwfix. (Especially if you signed for
If half a dozen No.6 x 1" screws come through your letterbox without
explanation then you might not wait for the full six months; you might think
it was a free gift or a sample or an apology for the last lot of poor
service or whatever (and I think this applies to the agents who put
catalogues through your letterbox and then come round and ask for them back
if you don't buy anything) - the law does not concern itself with trifles -
but if you order one SDS drill and six materialise, you know perfectly well
they're not yours and to pretend otherwise is dishonest.
Homily over :-)
IANAL. The law has since changed. I believe that unsolicited goods may now
be kept immediately. However, the specific law in question does not apply to
accidental deliveries. These are covered in different legislation. You can
only keep accidental deliveries if you reasonably believed that the goods
were not sent in error.
On Mon, 1 Sep 2003 09:38:48 +0100, "Christian McArdle"
Well what the regulations say is" if unsolicited goods are sent to a
person ("the recipient") with a view to his acquiring them".... then
certain things follow [1 & 2]. If you receive goods addressed to
*you* at your address then it seems a reasonable assumption that the
sender intended you to acquire them. If they are sent to your address
but to someone who doesn't actually live there, then perhaps a mistake
has been made and the sender *didn't* intend that *you* should acquire
 Since 31st October 2000, if you receive goods that you have not
ordered then you can treat the goods as an unconditional gift and deal
with or dispose of the goods as you wish. You have no obligation to
return the goods to the sender nor to permit the sender to retrieve
 If the sender demands payment for the goods he is committing a
The Sale of Goods Act doesn't apply because there is no contract in
place. The Consumer Protection (Distance Selling) Regulations 2000
(SI 2334) do apply. See Regulation 24.
On Fri, 29 Aug 2003 10:48:04 +0000 (UTC), Maximus Glutimus
This can happen with any given courier they use in any given area,
although this should be less the case with PF as they are not a
franchise as far as I know. You need to specify not PF next time you
order then see what happens. Eventually you'll find one courier who
really works in your area, and then you'd do best to stick with them
all the time.
When I order from SF now I always stipulate to be sent via Parcel
Force as in my area, they are absolutely everything you could ever
want, Punctual, fast, take good care of stuff and polite, more than
this they are reliable, but it's HERE that's the big word, I'm sure
they're dreadful elsewhere! Around here, ANC are slow and lynx are
slow and reckless (destroyed order last time - pix available, but grim
viewing!). However this is only for my particular area. As it happens
Lynx don't have a franchisee in this patch at present so it's no
wonder they are no good around here, by their won admission, they have
agency drivers only here and they don't know the area at all most of
Well good on them for that, they would be unlikely to be paying it
anyway under the circumstances, so they may as well not charge you for
I've had at least that myself with them, but then I do make a point of
telling them who I want delivering it. Not everyone would, and on the
times I've forgotten, I have not been as happy as I might have been!
My fault entirely for not saying PF on the delivery notes section of
the order page.
No, not really, they got a set of disclaimers in clear view about
this. If you did, then you'd be trying it on really; you're not a
chancer are you? ;O)
Like most other replies, I get very good next day service from screwfix.
They now send an email when they dispatch so you should be able to tell
where the fault lies.
No consolation to you but I suspect the problem my lie with where you are
requesting delivery and the carrier and not Screwfix's fault. A couple of
years ago they went through a bad patch on delivery times (and packing
quality) but they really have improved since then.
I place regular orders with SF. I live outside Bristol. Usually
it's next day, sometimes it takes longer - 2, 3, 5 days one one
Courier is usually ParcelFarce.
Did you know that you can track when your order was despatched on
the SF web site then take the ref no. to the ParcelFarce web site
and find out where it is? Log in and go to your order record.
Where it says Despathced on the right, click it. Click the link
to track delivery. Or something like that.
On a phone order you can choose a delivery day; say order on Monday and
specify a Friday delivery, it gives everyone a bit of leeway.
Personally I used to get stuff sent to work, only prob was our warehouse
started sending me every Screwfix box that came in.
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