Screw Fix delivery times

I have only ever ordered from Screw Fix 4 times before and every time their next day delivery has not materialised. it has always taken between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the mistaken belief that may parcel would turn up. I waited in all day yesterday and nothing turned up !! I live in London!! I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

I have wasted a whole day off and Screw Fix have still not delivered!! but they have offered to refund my £4 postage for before 12 noon delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

Reply to
Maximus Glutimus
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Probably. I must have been lucky with my SF orders. They always come the next day. My last one I ordered at 9 pm on a Monday and it was here 8:30 next morning. Could be more to do with PF's hub arrangement than SF I suspect.

Reply to
BillR

Screwfix have never failed to deliver next day to me (in Reading). I always use their standard delivery. I once ordered at 20:30 and it STILL arrived the very next day! (before 12 as well!) I have no idea how they managed it.

Christian.

Reply to
Christian McArdle

I have placed at least 30 orders with screwfix and they have all arrived the next day.

John

Reply to
John Greenwood

They have only failed to deliver next day to me on 2 occasions.

Once when they changed delivery firms to those people with white vans - ANC?

The other time was when the petrol blockade thingy was going on and they were 3 days late.

Sean

Reply to
Sean Delere

You have my sympathy but I have to say the few orders I've placed have been very early next day (London).

Reply to
Tenex

I've placed over 50 orders with SF and every single one has arrived next day. I think they normally deliver to me by ANC whose local depot is directly opposite me so that may help.

Reply to
JimM

I've ordered maybe 15 times. Always next day. Even in the petrol strikes when they warned me it might take a few days it still turned up next day.

Not ordered for a few months though.

Darren

Reply to
dmc

Yes. You paid for something (delivery before 12), they didn't provide it.

Getting your money could be a whole different story though.

Reply to
Steve Firth

I live in sw london! from the replys so far it seem the problem would most likely be with Parcel force then :o(

Richard Caley wrote:

Reply to
Maximus Glutimus

In article , Maximus Glutimus writes

Same happened to me - it turned out to be Parcel Farce. They'd claimed they'd tried to deliver it the previous day, but couldn't find my flat (no one else has had a problem in the 18 months I've been here - it's not difficult!).

ttfn

Martin

Reply to
Martin Harlow

I have had diabolic delivery times from screwfix, I once ordered a £180 welder, which did not arrive after 10 days, and which I had complained to them about, I finally got it after 12 days, then they just kept on sending me more, they sent me 6 in total, which I returned. Four orders from them have been screwed up, and the last one they gave me a £40 voucher for my troubles. But what they have always told me is, they aim to deliver next day, not guarantee.

Colin.

Reply to
CStep96396

c> I once ordered a £180 welder,

Are they running some kind of male prostitution ring now? Gives a new meaning to `screw fix':-).

c> which did not arrive after 10 days, and which I had complained to them about, I c> finally got it after 12 days, then they just kept on sending me more, they sent c> me 6 in total, which I returned.

You could just have gone into business selling welders.

I think these have to be considered unsolicited goods (you ordered one, not the others), so according to this:

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were yours.

Reply to
Richard Caley

This can happen with any given courier they use in any given area, although this should be less the case with PF as they are not a franchise as far as I know. You need to specify not PF next time you order then see what happens. Eventually you'll find one courier who really works in your area, and then you'd do best to stick with them all the time.

When I order from SF now I always stipulate to be sent via Parcel Force as in my area, they are absolutely everything you could ever want, Punctual, fast, take good care of stuff and polite, more than this they are reliable, but it's HERE that's the big word, I'm sure they're dreadful elsewhere! Around here, ANC are slow and lynx are slow and reckless (destroyed order last time - pix available, but grim viewing!). However this is only for my particular area. As it happens Lynx don't have a franchisee in this patch at present so it's no wonder they are no good around here, by their won admission, they have agency drivers only here and they don't know the area at all most of the time.

Well good on them for that, they would be unlikely to be paying it anyway under the circumstances, so they may as well not charge you for it either.

I've had at least that myself with them, but then I do make a point of telling them who I want delivering it. Not everyone would, and on the times I've forgotten, I have not been as happy as I might have been! My fault entirely for not saying PF on the delivery notes section of the order page.

No, not really, they got a set of disclaimers in clear view about this. If you did, then you'd be trying it on really; you're not a chancer are you? ;O) Bye now! Slowbloke

Reply to
Slowbloke

Possibly, but tell us, what times did you place the orders? There is a cut off time for next day, and if you order before that, then you should be in with a fighting chance of seeing the same sort of service that most of us seem get. Weekends have a different time too. But this is all on the site so I expect you already know that, if that's how you shop with them, just trying to help incase you hadn't spotted it.

Actually, how do you order? Online, phone, fax, or is there another way?

I always do it online unless there's something specific I need to ask Screwfix about the order at the time of placing it. Not that many hassles over a longish time to be honest, and in all fairness, hardly any were of Screwfix' making, or within their control, and I can be pretty harsh about critique where it's due!

I generally get an e-mail confirming the order straight away or before midnight, and then another from the shipping section telling me it's been dispatched by next morning. Once I ordered, online, at about

15:30Hrs, got the order confirmation by the time I had run the e-mail client to check for it, I got the shipping confirmation at 03:15Hrs, and the parcel arrived about 5 hours after that at 08:45 or so, and that was on "normal" delivery! (nothing special, they would say!) Bye now! Slowbloke
Reply to
Slowbloke

Got stung by an online computer parts suppiler once, I paid extra for next day as I wanted to do the job at the weekend and that would give me a day to spare in case it didn't turn up. Friday came and went without any delivery and when I queried it I was told that yes I'd paid for next day delivery but no I couldn't get any compo because that didn't apply until after it was sent, item was out of stock so not sent but would be sent ND when they finally got it in stock. I cancelled and went elsewhere, lesson learnt.

Reply to
James Hart

Like most other replies, I get very good next day service from screwfix. They now send an email when they dispatch so you should be able to tell where the fault lies. No consolation to you but I suspect the problem my lie with where you are requesting delivery and the carrier and not Screwfix's fault. A couple of years ago they went through a bad patch on delivery times (and packing quality) but they really have improved since then. Bob

Reply to
Bob Minchin

I place regular orders with SF. I live outside Bristol. Usually it's next day, sometimes it takes longer - 2, 3, 5 days one one occasion. Courier is usually ParcelFarce. Did you know that you can track when your order was despatched on the SF web site then take the ref no. to the ParcelFarce web site and find out where it is? Log in and go to your order record. Where it says Despathced on the right, click it. Click the link to track delivery. Or something like that.

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Reply to
Woodspoiler

On a phone order you can choose a delivery day; say order on Monday and specify a Friday delivery, it gives everyone a bit of leeway.

Personally I used to get stuff sent to work, only prob was our warehouse started sending me every Screwfix box that came in.

Toby.

Reply to
Toby

In article , Richard Caley writes

Except that they weren't.

The salient quite from that site is: "they were sent to a person without any prior request made by them or on their behalf. Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods."

But one of those goods *was* ordered; that a total of six or seven of those goods arrived does not mean that any of them was "unsolicited" as such -- it just means that the supplier made a mistake and then repeated that mistake. On the other hand, as only one welder had been ordered, only one welder could be charged to the buyer's credit or debit card.

The Unsolicited Goods and Services Act refers to "inertia sales", which was a scam whereby a company would send out goods -- usually worthless tat -- to anyone and everyone on a mailing list and then, a month or two later, send a bill or a "red reminder" for those goods. To do that is now a criminal offence, though I've yet to read of any successful prosecutions under that law.

Reply to
Paul C. Dickie

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