I have only ever ordered from Screw Fix 4 times before and every time their next day delivery has not materialised. it has always taken between 3 and 5 days?
So this time I paid extra for before noon 12 next day delivery in the mistaken belief that may parcel would turn up. I waited in all day yesterday and nothing turned up !! I live in London!! I rang Screw Fix who said it was with Parcel Force.
I rang Parcel force today and they said It was still with Screw fix?????
I have wasted a whole day off and Screw Fix have still not delivered!! but they have offered to refund my £4 postage for before 12 noon delivery cost!!!!
they say they have 97% next day delivery, this can't be true.
Would I be right to demand compensation?