Samsung LED TV sets

It seems that Samsung LED TV sets have a habit of blowing up the high-brightness LEDs that were introduced to replace the fluorescent tubes as back lights for the LCD screens.

I do not expect to lose the TV only 14 months after purchase (2 months outside warranty) when previously the LCD / fluorescent sets ran for 5 years or more!

Perhaps there is scope for furnishing our own LED array and powering it separately, because the telly is otherwise working (picture visible of shine a torch at the black screen)?

Reply to
gareth
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Has this just happened?

In which case:

EU directive 1999/44/EC. states: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

Under SoG Act, the onus to prove the origin of the fault shifts from the retailer to the consumer after six months but, importantly, the EU rule does not require the buyer to show the fault is inherent in the product and not down to their actions - though a seller who wants to refute the claim will often make strenuous efforts to show that it is.

The EU rule also says buyers need to report a problem within two months of discovering it if they want to be covered under the rule.

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Nick

Reply to
Nick Odell

Don't mess with it. Post the question to uk.legal.moderated. There are some clever people in there and they will inform you of your rights. You have plenty of rights under SOGA and have a very good case for complaint.

Reply to
Mr Pounder Esquire

If the entire backlight has stopped, it's much more likely to be the power supply for the backlight.

Reply to
Simon Brown

Citation please?

Reply to
nemo

Yes this is formalisation of what we have had for many years. Fit for purpose means that the cost and usage of an item can be used to say that a longer life should be expected than what you had. I'd be lived if this happened to anything, so go to the retailer, also tell the makers, andsuggest that a replacement or a repair free of charge to maintain both organisations reputation would be better than being bad mouthed in the press etc. Brian

Reply to
Brian Gaff

BFLN for your TV, but for future purchases John Lewis and Richer Sounds give a 5-year warranty.

Reply to
PeterC

It'll be the driver circuit, not the LED's themselves.

Reply to
Dave W

No it doesn't. There is no "2 year EU warranty". The article quoted (from 2010) is wrong. Directive 1999/44/EC was brought into UK law by the Sale and Supply of Goods to Consumers Regulations 2002. The mistake made in the article was to confuse the raising of the limitation period after which no case can be brought to a minimum of 2 years. This doesn't create a "2 year warranty" and wasn't included in the SSGCR because the limitation period in the UK was already 6 years (and had been for decades). Before this directive some EU nations had a limitations period for faulty goods of 6 months.

That said the set should have lasted more than 14 months and a small claim track case should succeed but would probably require an independent report on the cause of the failure. The purchaser would need to pay for this report but that cost could be recovered if the case succeeded.

Reply to
Peter Parry

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