Is this a DIY task or do you have to engage a professional?
Hi, my mother in law's phone line is dodgy, she can hear me, but her voice is breaking up, the advantages are obvious, but I'm afraid it needs to be reported. Done a line test from the internet and two from the phone, and they all say the line is fine, the problem starts when waiting to speak to a human to tell them whats wrong with the phone, the longest we lasted on hold was an hour and a half this afternoon.
Tried phoning the operator, the second time Mohammed got faults, or whetever the dept is called to phone me back. Funnily enough when I talked to someone from faults, they ran a line test, and both times it timed out.
Fault finally accepted.
Anyone know how I can short-circuit the process next time?
I've had a few line tests before, every time they said the line was fine, the fault lay beyond the primary connection, or whetever BTs term for it is, and I'd have to pay for a callout if the fault lay in the house, the fault never has been in the house.
How reliable are the line tests in a rural area, about a mile and a half from the exchange?