I use them too and haven't received this letter - They do need to give a minimum of 30 days written notice though before changing the rates.
Daniel
Is that using the figures supplied in the letter and your useage or from uswitches' data on PowerGen? PowerGen nee Amerada may well have a different tarrif to PowerGen already listed.
Just a thought.
"Dave Liquorice" wrote in news:nyyfbegfubjuvyypbz.hktkx80.pminews@192.168.8.1:
I used four combos:
a) using two different tariffs:
1) PowerGen tariff as written in letter 2) best PowerGen tariff on uswitch.comb) using two different figures from my end:
1) actual annual spend in £. 2) actual annual usage in KwH.
Maybe, maybe not. The transfer of my gas and electricity to Amerada went fine and there have been absolutely no billing problems. I used the online tariff to avoid having to speak with customer service people and I haven't had to. One or two emails, mostly answered. One strange thing though. A few months ago they significantly reduced the monthly payments on both gas and electricity to less than required. Call me a cynic but I believe transferring when behind is difficult. Strangely? the emails they have ignored are my emails asking for the correct monthly payments to be restored.
Alan
Telecom Plus "Guarantee" the cheapest duel fuel gas and electricity, only if you take up their cheap land line telephone deal which is also very cheap. I am with them. The bottom line with all three is very cheap indeed.
In article , Nick Pitfield writes
How do you know they are *complete* cretins?
For all you know, some of them may have parts missing...
"Paul C. Dickie" wrote in news:JlJntYKlQxW$ snipped-for-privacy@bozzie.demon.co.uk:
Judging by their inability to follow very simple instructions, it may be their brains that are missing.
Seriously - I've dealt with many customer service centres in my time - both phone and email - and this lot were the worst of the worst.
Mind you, I see my next supplier only has a ~ 75% service rating, so maybe more exciting times ahead :-)
They were so bad they took 4 months to attempt to get money from me, and I lost count of the number of direct debit forms I filled in.
They now owe me money since I moved supplier. Chances of getting my (small) sum back?
cd
I switched about 2-3 months ago from Scottish Power to Amerada. I got the letter this week and I've also done a search on uswitch.com and now found that best deal is Scottish Power!
I've no doubt it will be fun and games trying to get back some of the credit in my gas and electricity accounts from Amerada/PowerGen
In article , Alan James writes
Same here. When I transferred to Amerada in May, they instituted monthly direct debits of ukp22 for gas (was ukp33 with British Gas) and ukp4.50 for electric (was ukp37 with Manweb.) I thought the figures were too low, especially for the electric, but have not been with Amerada long enough to play 'catch up'.
H'm. We'll see. In view of Nick's heads-up (thanks for that, Nick) I re-read the takeover letter from AmeradaPowergen and spent a few minutes at uSwitch with my calculator. A transfer to Atlantic is now in the works.
Mike
How strange. I changed to Amerada for both gas and electricity in July last year. I've had no problem with the exception of my monthly payment for gas.
They started me at £38/month which I thought was fair. In February they reduced it to £32/month as I was running up too much credit. (We have a gas Aga, hence why we use so much gas.) On the anniversary they informed me that they were increasing the monthly take to £43. When I looked at what was happening I found that (a) they had not got a meter reading since Easter and (b) whilst the review was on the anniversary of the switch to them - 27th July - they had not taken the first payment until 8th August. If I gave them a new reading and they took into account the '12th' payment I was actually in credit, so the £32/month was right.
When I first asked them to support their calculations, and then presented them with my facts they agreed I was right and left the payment as it was.
Am I the only one not to have significant problems?
I was previously on Amerada Online, but lost them when I moved house after they went bust. I went for Scottish Power in the end. It is fractionally more expensive than Atlantic, but has a better customer service rating. Also, the Atlantic deal had some sort of dodgy 10% rebate at the end of the year clause. I got the impression that this meant they could up their rates (or provide atrocious service) and you'd still be tied in, as you would lose the 10% "bonus" that is required to make their prices look good.
Christian.
You could always accept the transfer to Powergen then transfer away in 28 days presumably exploiting the higher service rating.
Alan
I have just moved from Atlantic, who have this week, I think, put their prices up 3%.
In the 6 months I have been with them, they did not give TXU a final meter reading, meaning that TXU continued to bill me; they produced a bill showing an "actual" (not estimated) reading £70 more than it should have been, which was interesting since they never read the meter; they then took 2 lots of Direct Debits in 1 month and claimed it was a "system failure." Helps their cash flow though.
I could never get through on their 'phone line and letters took at least
4 weeks before a response was received.The highlight was a call from a market research company that called wanting to know why we were leaving Atlantic!
I hope Scottish Power, to whom I am now transferring, are less of a shambles.
As an Amerada Gas online customer, I got the Powergen letter 2 weeks ago and gave notice to quit immediately and signed with Atlantic last night. Seeing the posts today about Powergen and Atlantic price changes, I went back toUswitch to re-check prices with somewhat puzzling results.
Compring gas only: Atlantic are cheapest with Powergen sixth, Electricity only: Altantic 2nd Powergen 13th but dual fuel: atlantic 1st but powergen third.
Does this mean Power gen are giving extra dualfuel discounts
Bob
I'm really confused now (but that's not difficult!) I'm an Amerada Online customer (Elec & Gas). I haven't received any letter, as yet. Also, the prices they are charging me haven't changed. Re-tried uswitch.com and they still reckon that the cheapest option is to stay put with Amerada.
Pete
No issues yet. The changeover has happened very smoothly. I didn't even send them back the form they sent me giving them permission to ask the original supplier to cease supply. I suspect this wasn't an issue because I had just moved in and didn't actually have a signed contract with the original supplier, who will just be happy to be paid for the two months.
I think their initial assessment of 60pm for gas is high, and have asked them to drop it somewhat. I suspect they are going on previous usage at the address, or something. However, I'm having the heating system replaced and it got a good SAP rating in the survey (despite have uninsulated solid brick walls and single glazing).
Christian.
No need to trawl if one company guarantees the lowest prices.
Telecom Plus "Guarantee" the cheapest duel fuel gas and electricity, only if you take up their cheap land line telephone deal which is also very cheap. I am with them. The bottom line with all three is very cheap indeed.
Energy watch used to do this but now only give comparison sheets at
I wonder how companies that behave like this have any customers left. It does puzzle me to see anyone dealing with a company when they know how bad they are.
In my mind the only time its worth dealing with trouble makers is when its a non-essential item, its stoooopidly cheap, and you're well prepared for the risk and agrro. I.e. not very often. Sure as heck wouldnt deal with monkeys for essential supplies like electricity.
Companies today are astonishingly incompetent. Thankfully they will put themselves out of business this way, but it takes time.
Regards, NT
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