Hi Folks, Not a question, more relating some recent experience.
For the new conservatory SWMBO has ordained that hardwood window cills and skirting are to be fitted, so a quick word with the lads who are building the conservatory and they point me in the direction of a "reasonable" wood supplier in the area.
I measure out the lengths I need and trot along to the supplier and am shown the profiles and materials that will do the job. "What lengths does this wood come in?" asks me. "4.0m, 4.3m and 4.6m sir" says the accomodating server.
So I came back home armed with lengths and prices and sat down to work out how to fit my required sizes into the stock lengths to optimise on wastage.
I then trots back to the suppliers a week later, the wood saw and tape measure in the car to chop these long lengths to fit inside my vehicle (no roof rack). As I am quoting the sizes and quantities the woman is typing them in to the computer system. Order complete (=A3130 worth) I spots the sign on the wall "free delivery over =A3100". Saves me making an arse of the expensive wood, so I elected for the delivery and was told it would be the next day.
You have probably guessed where this is going: what got delivered was three lengths of 4.3m and I had order one of 4.6 and two of 4.0 . Without checking whether these lengths would do I phones up the supplier and tells them that they have made a mistake. The upshot of the conversation is that the company told me that they had no stock of the lengths I needed so they substituted what they did have in stock as a favour for the speedy delivery.
Keyyyyyyrist! The idiot at the company then told me I was ridiculous when I invented the analogy that had I ordered a one litre tin of red paint and had they supplied a 1.5 litre tin of blue I ought to have been grateful.
Eventually I worked out that I could use the lengths supplied, but the idiot salesman said that my only recourse otherwise was to await for them to collect the erroneous delivery and then DRIVE BACK TO THE SHOP TO GET A CREDIT CARD REFUND!
Oh well, there's the experience: never trust suppliers to deliver what you ask for - always collect the goods yourself if at all practical... sigh.
Mungo
P=2ES. Head office still haven't responded to my email stating that their business practises were despicable.