[OT]Spam from Bargain Bobs

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You and I are not paying our utility changes in order that the front

Well said. I remember in the 1980s the CEO at the newly privatised BT got a roasting in the press because he wouldn't provide free phones to all pensioners. Fortunately he stuck to his guns and phone prices are now much much lower than the ridiculous prices then.
Of course we still all hate BT, but at least we can do it cheaply and on-line now :-)
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Alan wrote in message ...

were all too busy Christmas shopping. The DPA is another good old British muddle. As long as we're seen to be doing something, we don't have to bother thinking it through or implementing measures to make it work day to day. It's obviously a slippery slope to store allegations, but one wonders whether the police tried hard enough to get a conviction in one of the earlier charges against Huntley.
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But they *actively* contributed to the deaths by cutting off the gas. So it's not a case of asking them to do something - rather not to do it.
--
*Young at heart -- slightly older in other places

Dave Plowman snipped-for-privacy@argonet.co.uk London SW 12
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So it's okay for everyone in the country not to pay their utility bills - or are you prepared to subsidise those people who have money but choose not to pay the bills? The utility companies are not charities nor social services.
How far does a utility company have to go before cutting someone off - is 10 contacts plus two house visits not enough? In this case you may argue that it should have been a special case but how do front line utilities staff know the difference between this couple and the many thousands of other people who refuse to pay their bills.

Don't pay and still get gas, I'm all for that but I'm not sure that they will piping gas to my property, or anyone elses', for very long..
--
Alan
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On Wed, 24 Dec 2003 12:56:32 UTC, Alan

Their 25 year history of paying on time, perhaps.
--
Bob Eager
rde at tavi.co.uk
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No. We're talking here about a couple in their '80s and it seems obviously confused. Hardly 'everybody'.
--
*It ain't the size, it's... er... no, it IS ..the size.

Dave Plowman snipped-for-privacy@argonet.co.uk London SW 12
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Alan wrote:

Would you not use a bit of common sense when dealing with aged pensioners. > how do front line utilities staff know the difference between this couple and the many

They use their common sense, instead of pretending that the DPA stops them doing anything. Jobsworths the lot of 'em.
Steve
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You assume that the staff at the utility companies know the ages of their customers, their overall financial circumstances and their full medical history.
Have you ever had to provide this information in order to obtain gas, electricity or water?
Doesn't the DPA stop them having this unnecessary information?
--
Alan
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On Wed, 24 Dec 2003 14:44:50 UTC, Alan

Somebody personally visited the (very confused) wife.

An unblemished 25 year payment record was something that they DID know.
--
Bob Eager
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So what? Millions of people that have had a 25 year record of payments have stopped paying BG in the last few years. Do BG then have to inform social services about all of these people?
--
Alan
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Hope you never get old and infirm, Alan.
--
*This message has been ROT-13 encrypted twice for extra security *

Dave Plowman snipped-for-privacy@argonet.co.uk London SW 12
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This is nothing to with being old and infirm.
BG should be treating ALL their customers in the same way and they have a duty not to divulge our details to a third party that has bugger all to do with supplying our utilities.
Some people seem to think that BG staff should be trained social workers but I bet they would go elsewhere for their gas if the resulting price was too high.
I also bet the advice that large organisations have had about the DPA has been given by the legal profession. If this advice is unclear and incorrect then perhaps the original legislation was flawed.
--
Alan
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Alan wrote:

No, just act like human beings, and not jobsworths.
Steve
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When front line staff get abuse from customers on a daily basis would you care if someone told you to f**k o*f?
--
Alan
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But they *cut off* the gas supply. Not passively contributing to the deaths - but actively.

Absolutely nothing to do with the case in point.

It certainly suits them. Nothing like hiding behind a law - or the way you intemperate it.
--
*Men are from Earth, women are from Earth. Deal with it.

Dave Plowman snipped-for-privacy@argonet.co.uk London SW 12
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Alan wrote:

not unsecure.
Steve
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IMO it should be illegal to cut off heating fuel to anyone over 65 _under any circumstances_. In our climate, and with so many old houses with inadequate heating, insulation and draught proofing, heating fuel for over 65's is just as vital as air and water, and I would say much more important than a free bus pass. There has to be another way of dealing with disputes.
And just what "data" did BG think they were protecting? This is a smokescreen. If BG feel they need to be callous and uncaring enough to cut old people off, then they should, by law, at least be compelled to ensure they are in safe hands.
Whatever the facts and whatever the rights and wrongs of the arguments in this thread, this couple died unnecessarily. We should be looking for ways to prevent it, not apportioning blame.
Peter
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Do you live in the real world? This would mean that no-one over the age of 65 would be accepted as a customer of any utility service. Everyone would be cut-off at 64.
--
Alan
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coz I ain't got the cash Will you still provide me with 'lectric fire when powergen have pulled out the wire If you hide behind the DPA I won't be alive It won't even turn ya If I've hypothermia when I'm 65
Ok, it doesn't scan very well, waddya expect today?
--
geoff

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geoff wrote

LOL Geoff - brilliant!
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