Orbital sander at Aldi

Its the handyman who is tight :-)

Reply to
The Medway Handyman
Loading thread data ...

TBH guess the latter.

Adam

Reply to
Adam Aglionby

The expansion is infinitessimal. 0.1 - 0.2% change in a 2% or less market share is noise.

No it doesn't at all. If you look at the Tesco share price over the last year, it has increased from around £3.50 to £4.20. Quite reasonably if one announces a profit warning, one takes action such as cutting unprofitable elements to the business.

Reply to
Andy Hall

A rather cheap remark.

I was referring more to the attitiude about customer service where they will take the trouble to find things or find out when delivery will be rather than the surly rudeness in Focus.

I only expect to find product knowledge about a power tool from a specialist tool reseller such as Axminster or the manufactuer themselves.

If you look upwards a few lines you will notice that the comments about lack of success relate to Homebase and Focus. Wickes is hardly a success story either, having been sold numerous times.

Service and support. Do you find those concepts hard to understand.?

... and since then it has slid interminably.

Reply to
Andy Hall

We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember Andy Hall saying something like:

Pretty much sums it up. If you take anything back to Aldi/Lidl under warranty they'll just refund, which leads me to believe there's no spares backup at all and the defective item is simply passed back to the manufacturers for credit. Hardly surprising, as they're just box shifters.

Reply to
Grimly Curmudgeon

But you will get a replacement if it does go faulty should you want to persue this side of the sale and end up with a new one as these days its not viable to repair items.

3 year warranty don't forget.
Reply to
George

If they were doing things correctly there would not need to announce a profits warning!

Hmm, what cut back the core business areas? That is what tends to secure a companies appointment with an official receiver (or other 'trouble shooter) - eventually - customers who can't get their regular baked Beans or what ever are as likely to visit the competition than change brands.

Reply to
:Jerry:

Not at all. If I walked into Wickes and wanted to know about their un-badged Kress power tools I would hold very highly such a person with such product knowledge - just as a would bow to a mechanic from the former eastern block and his (or her) knowledge about Trabants or Wartburg's (sp?). That same would be true were a US tool, that is new to the UK, was concerned.

We were talking about product knowledge, not delivery and you know it - More straw Andy?...

Exactly! But you were extolling the virtues of one shed buying and selling on price alone but then slagging off another that does the same. Otherwise, were are the Dewalt or Makita service counters within B&Q etc.?...

Hmm, Kingfisher has had their own problems remember, the difference is that B&Q is the core business and unlikely to sold off unless the sh*t really hits the fan. B&Q it's self has had more than it's own share of problems, mostly sorted now, but problems that adversely effected the profits.

What service and support does one get from a virtual shed (such as ScrewFux), at least one can dump a tool on a counter in Wickes or Aldi and get either a replacement or a refund!

Depends what you go there for, yes they are not solely a DIY / woodworking hobby shed but in saying that my local one is *always* busy and has become more so since it moved into an even larger building - just because a business model doesn't meet the requirement of Mr Andy Hall doesn't mean that they are abject failures and will / is about to go bust.

Reply to
:Jerry:

Also, don't forget that many people would actually prefer a 'new for faulty' replacement policy rather than to have their unit repaired under warranty.

Reply to
:Jerry:

It states on the warranty... During the warranty period,the sales receipt and completed warranty card with a description of the fault must be returned once you have contacted the service center by phone(Irish number). A new appliance will be returned

Reply to
George

It is if they are of good quality, although less likely to be required.

3 year product lifetime.
Reply to
Andy Hall

.. and one day outside warranty?

Reply to
Andy Hall

If you look at the sector as a whole, none of it eciting at present.

I said unprofitable elements to the business - e.g. slow moving and low margin lines.

Then it won't be Lidldi will it.

Reply to
Andy Hall

That means you have had 2 years, 365.242199 days use out of the tool...not bad for £10 don't ya think :-)

Reply to
George

Interestingly they seem to be the source of the ferm stuff that screwfix sell.

Yep, done some work on a couple of the PCs they sell and was pretty impressed with them tbh. Also, one had a duff fan on the gfx card and they sent a replacement card quickly and with out a problem.

Yeah, no problem with that. Wouldn't fancy the chances of getting spares though at least, not for a 10 quid sander that would never make financial sense surely.

Darren

Reply to
dmc

For a ten quid sander you bin it and think "bloody hell, 3 years use for a tenner can't be bad" before buying another...

Darren (well, *you* wouldn't Andy but 99% of aldi customers would)

Reply to
dmc

Which sounds excellent to me for a tenner

Darren

Reply to
dmc

You would be a veritable Messiah if you found that. Dribble gets his product information from Wickes staff.

You were talking about product knowledge. I was talking about the complete customer service experience.

No I wasn't.

No I wasn't.

That has precisely what to do with anything.?

Let's say I want to buy a new power tool. My steps for that are first of all to research products and look at reviews in reasonably well respected places. I will check to see that the manufacturer has a good track record in that tool type - very important. That will suggest that there is a good probability that they will have continued.

I am only interested in manufacturers who offer proper spares and service and do that job properly. That eliminates a lot of products immediately.

Next is to research prices for the preferred short list from a variety of sources.

If I am not sure between 3 or 4 products at that stage I may well visit a tool store to take a look and touch for myself. A great deal can be determined in this way. It can be interesting to use B&Q at this stage since they do have a reasonable selection. Otherwise, I may well order two or three tools and check them at home, returning the unwanted ones. Buying from B&Q is irrelevant because there is no responsibility for service and prices are high anyway.

I am sure that if Home Depot came along tomorrow with an attractive enough offer, they would sell B&Q immediately. Little would need to change. Even the orange of the logo is the same, as is the retail format. Lowes is much the same and are the worldwide number 2.

This can happen to any business. The issue is whether sufficiently capable management is in place with sufficient performance incentives.

Little, which is why I only buy consumables from them.

That isn't service.

No of course not. I can only speak as I see and from the financials. Home Retail Group, which includes that other superstar of the high street, Argos, has had flat performance for over two years. If a business isn't growing, investors walk away from it. Then it becomes a failure. Watch for management changes within a year.

Reply to
Andy Hall

It might be if it was any good.

Reply to
Andy Hall

More straw Andy?

You really are allowing your tool snobbery to get in the way of common sense! Most people won't be bothered at the price point being charged, obviously if they were selling it at 99.99 rather than 9.99 ukp your argument might have been valid.

Reply to
:Jerry:

HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.