I have just moved and tinternet and BT line were I thought. Now if anyone rings in, I get one ring and then on lifting phone to ear, I hear nothing. It is disconnected.
I have played with the filters and have got to the point where if I have both intenet and bt line in the splitter, I lose the phone and vice versa. If I run them one at a time from the splitter there is no problem.
Any pointers please ?
Mike P
On Thu, 19 Mar 2009 12:45:33 +0000 someone who may be Mike wrote this:-
Do you have an NTE5? [1]
If you do, when you remove the lower part of the front and connect a filter directly to the test socket do the problems go away?
If they do the fault is with your wiring. Browse the archives of this and other groups for clues about what may be wrong with your wiring. Do you have filters in all sockets which have anything connected to them?
If they don't, after trying another filter to eliminate a filter fault, the problem may well not be with your wiring. However, do check that there is no extension taken off the line before the NTE5.
After sorting the fault, buy a proper filter from Clarity (I'm assuming your current ones are the awful dangly contraptions) and fit it.
[1]
What???
"Mike" wrote
Is this a new house? If not, did you have trouble contacting the former occupants on the land line number prior to purchase ? The latter may indicate there were problems already. Otherwise, echo David Hansen: Unplug all phones and filters, faxes, computers and anything else that could possibly be plugged into a phone outlet. Then look for any suspicious wiring before the first (master) box where the incoming phone line is terminated. If the master box has a lower "half" removable by 2 screws, unscrew and draw it forwards carefully. This removable section allows connections to be made internally without upsetting the phone company wiring. You will note that the removed portion actually has a phone type connection plug on the back. Any extensions should be wired onto the back of this removable section, so removing it disconnects all internal wiring (if it has been done correctly). Now plug a known good phone directly into the exposed socket in the master box and try it. If it works correctly then it is the internal wiring or a connected filter/device, if not (and there's been no foul play upstream) then try another known good phone to be sure. If both fail then likelihood is the fault will be the phone company wiring.
HTH
Phil
"TheScullster" wrote
Sorry above should read known good phone and filter!!!
Phil
Sorry .... lucky the others worked it out ;-)
Meant to say :-
I have just moved and the tinternet and the BT line were initially working properly ... I thought.
Mike P
Okay ......... removed lower half of socket ... plugged phone in and it works as it does thru the filter.
Plugged filter in in the lower half .... plugged in phone. All ok.
Plugged in moden wire ... phone is now very crackly. logged onto to internet .. ok
Rang phone from mobile ... I answered it .. it was me !
Pressed red button on bt phone to end call.
Pressed green button on phone as if going to call out ... I never dialled a thing, but a recorded voice told me to hang up and redial !
Ended call ... pressed green button again and the phone is dead. Internet ok this time.
This is all the same setup I had in previous house and I have no details of this old house's telephonic history.
Plan (as advised) to beg borrow another phone ... get new non dangly filters.
As the pc is miles away from the btsocket, I have a surge plug bar, with phone socket and moden socket on the end. There is a filter there as well as with previous setup.
Mike P
How does the plug you call "moden wire" in the first paragraph get to the "surge plug bar" in the second quote?
Looks very much like there is a fault in that cable/connections somewhere.
Don't bother with the filters, get a filtered faceplate from
Probably not a lot more expensive than buying new filters and everything is automajically filtered (and it's a much more elegant solution).
Not literally "miles" I hope :-) I trust it isn't using a normal, flat, flexible phone extension cable with a BT plug on one end and a socket on the other as these will pick-up noise. Also, never use a mains surge extension socket's phone socket on the incoming ADSL wire, since the devices in them aren't normally designed for use with the ADSL's RF signals. Remove this connection first, since it may be the cause of your problem...
My recommendation is to start again to make sure you don't have a wire fault, or noisy connection. Putting the RF ADSL signal across a bad or oxidised joint can result in audio noise. I've had several instances of trapped cables or with carpet tacks through them that apparently worked fine for phones but failed for broadband
Before going further, check there is only the incoming BT pair before the master socket, since older installations sometimes had GPO installed house wiring connected before what is now the master socket's point of demarkation.
Most important, get a good faceplate replacement filter having rear unfiltered connections, such as
Connect ALL your house phone cables to the three FILTERED Insulation Displacement Connectors (IDC) on the back. If you have more than two cables, you'll need an external junction box, since that is the maximum number of wires you can put in the IDC.
If it isn't possible to locate the router near the master socket, run a NEW twisted pair wire from the UNFILTERED pair of IDC on the back of the faceplate to the modem/router's location. This wire can be normal twisted-pair phone wire or Cat5 Ethernet cable and you'll only be using one of the pairs (don't be tempted to use any of the others for something else). You can get suitable cables from ADSLnation on the one order. They also have a "Pro" twisted pair RJ11 cable to replace the flat version supplied with routers - I've had this fix a problem installation...
Near the computer, provide a fixed socket into which you can plug the router. A single RJ11 would be OK, but you'll probably find
Hope this helps.
Or from adslnation which is where I got mine
It's not that cut and dried unfortunately. I bought an XTE2005 but it isn't as good as a BT MF50 dangly filter. The XTE2005 does allow higher sync speeds during the day but at night it is worse. The overall effect is to lower the BRAS to that sustainable at night.
Be wary of these people though. I ordered some stuff through them and it never turned up. When I chased it up they didn't answer emails, phone messages, faxes, or letters sent by registered post. Eventually I did a charge-back on my card. Doing a google shows other people who have suffered the same problems. Of course you may get lucky and suffer no problem with ordering through them, but don't say I didn't warn you :-)
dan.
In article , snipped-for-privacy@googlemail.com scribeth thus
Solwise have them ... a much better company to deal with and know what there're talking about:)...
I bet THAT was a shock !!!!
Dave
In case you havent heard of it:
BT ringback and test number is 17070
Also tells you what the phone number is - useful for identifying multiple lines in business premises.
On Fri, 20 Mar 2009 06:53:01 -0700 (PDT) someone who may be snipped-for-privacy@googlemail.com wrote this:-
If one investigates any company or bit of equipment one will find people unhappy about some aspect of them/it. People who are happy with a company/bit of equipment don't have much to say.
I have only had one order not arrive rapidly from Clarity and that was sorted out with an email. Both the product and service are better then an equivalent from Solwise, in my opinion. Other's views may vary.
expertise of their very well written website is shared by all of the support staff. A friend is not impressed after I recommended them :-(
Odd that .. we've found them to be one of the better ones who do that sort of thing!...
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