Indeed. Once all the items in a particular offer are sold, they won't have any more until that offer comes round again - many months later.
So, if you're happy for a refund - fine. Otherwise, you need to send it to their service agent if you want a replacement. And there's no guaranty that *they'll* have any!
The only returns I've ever done are in places that take credit cards. Where you put your card in as normal, they put a refund onto the card and you sign their receipt at the bottom.
So do Aldi and Lidl allow the checkout staff to refund cash out of the till ?
michael adams
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I've never had a problem with the self checkouts in Tesco myself. Or Sainsbury, or Asda.
Unlike Morrisons which have been s**te since they were first installed 3 or more years ago.
I give Morrisons a year or two at the most.
michael adams
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I hope that the something is not an Aldi kettle.
on 10/05/2015, michael adams supposed :
Actually, I was expecting a boat load of aggravation - yet there was none at all.
Walked in store did a bit of shopping and collared one of the assistants who looked like management, but wasn't. Told to just present it at the till for a refund. Things have changed...
Last time something went faulty, a coffee maker, I ended up shouting at the manager and dumping the item there in disgust, followed by a letter of complaint to Aldi head office.
I had something similar with Lidl, a few years ago.
That system should work fine with honest people such as yourself who know all about the need for a receipt. Nevertheless I wouldn't want to find myself stuck in a queue behind someone who was trying it on, or didn't have a receipt, or whatever.
I'm also a bit surprised that checkout operators are given that much discretion. For the more dishonestly minded it also seems a good way of picking up spare accessory sets or batteries for tools without having to rummage around in the shop hoping not to be seen.
michael adams
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And thats how it should be, your a happy customer one whose more than likely TO RETURN to the shop and buy more stuff:)..
And that is how to piss off customers who then DO NOT RETURN to the shop to buy more stuff;(
Simple isn't it?, but it is so very difficult for the management to grasp;!..
My Tesco has a problem with Value Peanut Butter. I think the wrong expected weight has been programmed into the system.
I for one would wait in the queue, and if the wait was too long I would lay down my goods and walk out.
Unfortunately this nation of "forelock tuggers" we live in seem all too happy to see an individual treated with contempt as long as it does not affect themselves.
Fuming isn't good though, I have been waiting in line behind "Mr Angry" and temper tantrums are of no benefit.
Oddly enough I do recollect taking something back to Aldi, a self assembly device with a part missing. There was no problem, changed in an instant.
HN
I don't have that problem. I refuse to use the bl**dy things, full stop!
I've had cash refunds from one or other (or maybe both) for things I'd bought with a credit card. But that's fairly recent, 'cos they haven't been accepting credit cards for long. A bit longer ago, ISTR taking back something I'd bought with a debit card, and they insisted on refunding onto the card - even though you could have cashback when you made a card purchase!
That's how Lidl do it.
Dunno. Possibly if you paid cash in the first place. But I don't, so can't say.
Usually an item that won't scan - or the thing complaining there's something on the shelf it hasn't recognised. But often one of those 'money off the next purchase' vouchers that won't scan or more likely isn't counted when you put it in the slot afterwards.
I believe so.
BTW Aldi/lidl now take credit cards as well as debit cards.
Yes exactly. I think it often depends on the staff training. It should not of course, but in this real world of short term contracts and agency staff etc, it must be a nightmare to keep all staff up to speed on consumer rights. Of course the law is on your side, but that is of no help if the staff refuse to take it and give you a new one. If you can, might be worth recording the exchange and talking to trading standards if a shot across the head office bows does not work. sadly, increasingly, it seems that people can break the law and never get brought to book over it. Brian
I have never had to return anything to Aldi. Three items bought from them have failed during the three year period, all have been replaced after just faxing the receipt and handbook cover to the warranty provider. They never asked for the faulty item back!
Mike
I'd rather run things through a self service than queue up for someone to do the same for me. The time passes more quickly, so I can get out of the bl***y shop and get on with something more useful.
Luckily many think like you and are happy to spend more time in total queuing. ;-)
michael adams formulated on Sunday :
In this case, the faulty kettle and a different cost replacement were kept to last, on the conveyor. The shopping went through paid with a card, a cash refund made for the faulty kettle and the form filled in, then the new kettle (cheaper) paid for with the cash refunded.
All very easy, all quite friendly, zero aggravation.
Prior to that, the then manager refused to accept a faulty coffee maker back a week after purchase. An heated argument ensued at the till, but she would not budge, insisting we had to take it up with the manufacturer ourselves. Which we did and received a refund and to bin the faulty item. I fixed the fault, so we now have a spare one.
I also wrote to Aldi, complaining at the attitude of the manager. This was the first item since then, which needed to be returned, so I just wondered what the legal position was. It seemed unfair to expect the customer to find packaging and lay out for the postage, as it was suggested over the phone I would have to do, when we pop into Aldi quite often.
I had a similar issue with an item at Lidl few years ago, where the lance on a pressure washer exploded in my hand. They point blank refused to take any responsibility and TS were as much use as a chocolate fire-guard.
A second item I had to return to Lidl last year, the attitude was one of no problem here is a refund.
It seems their attitude has changed very much for the better.
In B&Q the self service can be a lot slower than the manned checkout especially when the till asks you to put the 25Kg bags of sand on the scales. Possibly a H&S issue doing this as there is restricted access for getting it off the scales again and you cannot get into the ideal lifting position.
Morrison tills have had software problems since the start. At one time I use to buy loose apples in Morrisons, sufficient to need two plastic bags. Putting the two bags through the scanner in succession would always lock up the till - requiring an assistant. The workaround - if I remebered - was to scan something else in between. Then there were the instructions - which I've only just noticed seem to have stopped. A constant "please put the item in the bag" for every single item no matter how fast you went. Which led to the temptation to try and beat the b*stard, which then led to things not scanning properly and having to call the assistant. There was three years of this. When one line of code after timing the first scan, would have obviated the need. Plus the machines are always breaking down, or running out of paper or change, with only one assistant to both service the machines and deal customers. Hopeless.
michael adams
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